Retail Operations Specialist

eTeam; Sydney; Ibrido; AUD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

On-the-job training

Descrizione del lavoro

eTeam is seeking a meticulous Marketplace Operations Specialist to support daily operations of a growing retail marketplace. You will focus on merchant performance, product catalogues, pricing, store availability, and integrations, collaborating with cross-functional teams to enhance data quality and process efficiency.

The role emphasizes investigating issues, improving processes, and ensuring accurate data across merchant integrations.

Competenze

• Bachelor's degree required.
• Strong analytical and problem-solving skills.
• Advanced Excel or Google Sheets experience.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated interest in systems, integrations, and data-driven operations.

Mansioni

• Monitor merchant quality, pricing accuracy, catalogue completeness, and product availability.
• Investigate store configuration, opening hours, and operational issues impacting merchant performance.
• Troubleshoot merchant integrations, APIs, SFTP feeds, and catalogue ingestion processes.
• Analyze operational data to identify discrepancies and support issue resolution.
• Maintain operational reports, trackers, governance activities, and documentation.
• Partner with internal stakeholders to resolve issues and improve operational performance.
• Identify opportunities to streamline, automate, and improve existing processes.

Conoscenze

Analytical skills

Excel/Sheets

Attention to detail

Communication

Multitasking

Data-driven

Formazione

Bachelor's degree

Strumenti

SQL basics

Descrizione del lavoro

We are seeking a detail-oriented and analytical Marketplace Operations Specialist to support the day-to-day operations of a growing retail marketplace business. This role focuses on maintaining operational excellence across merchant performance, product catalogues, pricing, store availability, and integrations.

The successful candidate will work closely with cross-functional teams to investigate operational issues, ensure data quality, support merchant integrations, and contribute to process improvements that enhance the overall customer and merchant experience.

Key Responsibilities

• Monitor merchant quality, pricing accuracy, catalogue completeness, and product availability.
• Investigate store configuration, opening hours, and operational issues impacting merchant performance.
• Troubleshoot merchant integrations, APIs, SFTP feeds, and catalogue ingestion processes.
• Analyse operational data to identify discrepancies and support issue resolution.
• Maintain operational reports, trackers, governance activities, and documentation.
• Partner with internal stakeholders to resolve issues and improve operational performance.
• Identify opportunities to streamline, automate, and improve existing processes.

Required Skills & Experience

• Strong analytical and problem-solving skills.
• Advanced Excel or Google Sheets experience.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated interest in systems, integrations, and data-driven operations.
• Bachelor's degree required.

Preferred Experience

• Retail Operations, E-commerce Operations, Marketplace Operations, Merchant Operations, or Business Operations experience.
• Experience in technical support, retail technology, or operational support functions.
• Familiarity with product catalogues, inventory management, or data quality processes.
• Basic SQL knowledge is advantageous.

Working Arrangements

• Hybrid working model with office attendance on Tuesday, Wednesday, and Thursday.
• Sydney CBD location.
• Full-time contract position.
• One week of on-the-job training provided.

What Success Looks Like

You will play a key role in ensuring merchants operate efficiently by maintaining catalogue quality, pricing accuracy, product availability, and operational compliance. Success in this role comes from a strong attention to detail, structured problem-solving, and the ability to collaborate effectively across multiple teams.

Interview Process

• First Round: Introductory Interview
• Second Round: Case Study Assessment and Stakeholder Interview