Merchant Ops & Integrations Specialist - Hybrid Sydney

Sidekicker; Sydney; Hybrid; AUD 54,000 - 61,000; Full time

Job summary

Uber Eats in Sydney is expanding its Retail Core Operations team. The Merchant Operations Specialist will support day-to-day store configuration, catalogue accuracy and reliable integrations to ensure retailers and customers have a smooth Uber Eats experience.

You will investigate merchant issues, coordinate with Commercial and Engineering teams, and help optimize governance, pricing and data quality across Australia and New Zealand’s retail partners.

Qualifications

• Strong analytical and problem-solving skills with a structured approach to investigating issues.
• Confidence using Excel or Google Sheets to analyse data, identify discrepancies and maintain accurate reporting.
• Strong attention to detail and the ability to manage multiple tasks and follow-ups.
• An interest in understanding how systems, integrations and data flows work.
• The ability to learn new tools and processes quickly.
• Clear written and verbal communication skills, including the ability to explain an issue and its impact to different audiences.

Responsibilities

• Investigate merchant operational issues, including store configuration, opening hours, store availability.
• Use data and internal tools to understand the scope, impact and likely cause of an issue.
• Prioritise investigations based on merchant and customer impact, following agreed escalation processes.
• Work closely with Commercial and relevant technical teams to coordinate resolutions and provide clear updates.
• Identify recurring issues and recommend practical improvements that reduce manual work and prevent repeat problems.

Skills

Analytical thinking

Data analysis

Excel/Sheets

Attention to detail

Communication

Systems knowledge

Learning agility

Cross-functional

Tools

SQL

Job description

Uber Eats in Sydney is expanding its Retail Core Operations team. The Merchant Operations Specialist will support day-to-day store configuration, catalogue accuracy and reliable integrations to ensure retailers and customers have a smooth Uber Eats experience.

You will investigate merchant issues, coordinate with Commercial and Engineering teams, and help optimize governance, pricing and data quality across Australia and New Zealand’s retail partners.