Operations Support

ALOIS Australia; Sydney; On-site; AUD 55,000 - 83,000; Full time

Job summary

ALOIS Australia is seeking a Core Operations Specialist in Sydney on a contract basis. You will support day-to-day processes for retail merchants, investigate store configuration and catalogue issues, and coordinate with internal teams to resolve problems.

This hands-on role blends technical troubleshooting, data analysis and process execution to ensure stores are available, data is accurate and issues are addressed quickly.

Qualifications

• Strong analytical and problem‑solving skills.
• Proficiency with Excel or Google Sheets for data analysis.
• Interest in understanding how systems, integrations and data flows work.

Responsibilities

• Investigate merchant operational issues, including store configuration, opening hours, store availability.
• Use data and internal tools to understand the scope, impact and likely cause of an issue.
• Prioritise investigations based on merchant and customer impact, following agreed escalation processes.
• Work closely with Commercial and relevant technical teams to coordinate resolutions and provide clear updates.
• Identify recurring issues and recommend practical improvements that reduce manual work and prevent repeat problems.
• Carry out recurring operational checks and audits to support a consistent, high-quality retail experience.
• Monitor pricing accuracy, catalogue completeness and data quality, and coordinate corrective actions.
• Identify exceptions and document ownership and follow-up actions.

Skills

Analytical thinking

Excel/Google Sheets

Attention to detail

Workflow documentation

Communication skills

Tools

SQL

Job description

ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.

We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.

Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Operations Support

Location: Sydney

Experience: 3+ years

Employment Type: Contract

Work Authorization: Applicants must have valid working/unlimited working rights in Australia. (Visa sponsorship or transfer is not available for this role)

Job Description

About the Role As a Core Operations Specialist, you’ll support the day-to-day processes that help retail merchants operate effectively. You’ll investigate store configuration, integration and catalogue issues, maintain operational checks and reporting, and coordinate with internal teams to resolve problems. This is a hands‑on role that combines technical troubleshooting, data analysis and structured process execution. Your work will help ensure that stores are available when they should be, product information and prices are accurate, and issues are identified and addressed quickly. You’ll also help improve how we work by documenting solutions, identifying recurring problems and streamlining repetitive tasks.

What You’ll Do

Merchant Operations and Issue Investigation

• Investigate merchant operational issues, including store configuration, opening hours, store availability.
• Use data and internal tools to understand the scope, impact and likely cause of an issue.
• Prioritise investigations based on merchant and customer impact, following agreed escalation processes.
• Work closely with Commercial and relevant technical teams to coordinate resolutions and provide clear updates.
• Identify recurring issues and recommend practical improvements that reduce manual work and prevent repeat problems.

Merchant Integration and Catalogue Support

• Troubleshoot merchant integrations and product data feeds, including SFTP, APIs and catalogue ingestion processes.
• Investigate catalogue issues using internal tools, to address publishing failures, missing or incorrect product information, pricing discrepancies and integration errors.
• Monitor integration and catalogue health, identifying failed updates or other issues affecting the accuracy and availability of products.
• Resolve issues using established tools and processes, while escalating more complex problems to Engineering with clear evidence and reproduction steps.
• Track issues through to resolution and verify that corrective actions have addressed the problem.

Operational Quality and Governance

• Carry out recurring operational checks and audits that support a consistent, high-quality retail experience.
• Support monitoring and governance across key areas, including:
• Pricing accuracy and price governance
• Catalogue completeness, freshness and data quality
• Product availability and related data discrepancies
• Store opening hours and availability
• Identify exceptions, investigate discrepancies and coordinate corrective actions with the appropriate teams.
• Maintain accurate operational trackers, reports and documentation, with clear ownership and follow-up actions.
• Help improve the consistency and scalability of operational processes as more merchants and retail categories join the platform.

Process Improvement and Automation

• Identify opportunities to simplify and automate recurring checks, reporting and troubleshooting tasks.
• Use spreadsheets and, where appropriate, basic queries or scripts to improve efficiency and accuracy.
• Turn recurring investigations into clear, repeatable workflows and playbooks.
• Share insights from day‑to‑day operations to help teams address underlying issues, not just individual symptoms.

What You’ll Need

• Strong analytical and problem‑solving skills, with a structured approach to investigating issues.
• Confidence using Excel or Google Sheets to analyse data, identify discrepancies and maintain accurate reporting.
• Strong attention to detail and the ability to manage multiple tasks and follow‑ups.
• An interest in understanding how systems, integrations and data flows work.
• The ability to learn new tools and processes quickly.
• Clear written and verbal communication skills, including the ability to explain an issue and its impact to different audiences.

Preferred Qualifications

• Experience in operations, technical support, e-commerce, retail technology or merchant integrations.
• Familiarity with product catalogues, inventory feeds or data quality processes.
• Familiarity with SQL. You don’t need to be a software engineer to succeed in this role. Curiosity, sound judgement and a methodical approach to troubleshooting are more important than experience with any specific tool.

Stay Connected with us

Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

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EEO Statement

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.