Control Room Security Officer — Flexible Shifts & Training

Glad Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform and equipment supplied

Employee Assistance Program

Referral bonuses up to $500

Career progression opportunities

Wellbeing support

Job summary

The Glad Group is seeking a Security Control Room Operator in Sydney to help monitor CCTV, alarms and access points across sites. You will manage incidents, coordinate emergency responses and maintain documentation, while delivering professional customer service and working with a dedicated security team.

Ideal candidates will hold a NSW Security Licence, have experience in CCTV monitoring and access control, and demonstrate calm, decisive judgment under pressure.

Qualifications

• Must hold a Current NSW Security Licence.
• Experience in a security control room or CCTV monitoring environment.
• Experience operating CCTV, access control and alarm monitoring systems.
• Strong computer literacy and administration skills.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional and decisive under pressure.
• Strong attention to detail and ability to manage multiple tasks.
• Professional presentation, reliability and a strong work ethic.
• Ability to work independently and as part of a security operations team.

Responsibilities

• Control Room Operations: monitor CCTV, security cameras and alarms; communicate with management and services.
• Incident Management and Reporting: record, assess and escalate incidents; maintain logs and documentation.
• Emergency Response: respond to alarms and emergencies; coordinate with emergency services.
• Communication and Coordination: radio/phone communication; dispatch security officers.
• Access Control and Security Systems: monitor restricted areas; report breaches; assist access procedures.
• Customer Service and Professional Conduct: handle inquiries courteously; maintain confidentiality.
• General Responsibilities: keep the control room organized; report faults; ensure compliance with procedures.

Skills

Current NSW Security Licence

Security control room experience

CCTV operation experience

Access control experience

Alarm monitoring experience

Strong computer literacy

Excellent verbal and written skills

Calm, professional under pressure

Attention to detail

Multi-tasking ability

Professional presentation & dependabil

Teamwork and independent work ability

Tools

CCTV monitoring systems

Access control systems

Alarm monitoring systems

Job description

The Glad Group is seeking a Security Control Room Operator in Sydney to help monitor CCTV, alarms and access points across sites. You will manage incidents, coordinate emergency responses and maintain documentation, while delivering professional customer service and working with a dedicated security team.

Ideal candidates will hold a NSW Security Licence, have experience in CCTV monitoring and access control, and demonstrate calm, decisive judgment under pressure.