Control Room Operator — Real-Time Security Monitoring

Certis; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Retail discounts

Annual awards

Regular employee engagement survey

Reward & Recognition Framework

Job summary

Certis Security Australia is seeking a vigilant Control Room Operator in Parramatta to monitor CCTV, alarms and access control, and respond to incidents in real time. You'll coordinate with on-site teams, maintain logs, and ensure accurate documentation across multiple systems.

This fast-paced, tech-driven role requires calmness under pressure, strong attention to detail, and excellent communication as you help protect assets and people on site. Permanent full-time opportunities available.

Qualifications

• Must have Security Licence, Classification 1A (Unarmed Guarding) & 1E (Monitoring Centre Operator).
• Valid First Aid Certificate (3 years validity) with current CPR Certificate (1 year validity).
• Ability to clear an Australian Police Check.
• Strong attention to detail with the ability to monitor multiple systems at once.
• Strong communication and customer service skills.
• Ability to remain calm and professional in busy retail environments.
• Good observation skills and confidence to manage and de-escalate incidents.

Responsibilities

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents.
• Coordinate incident response, including escalating issues and communicating with on-site teams.
• Maintain accurate logs, reports, and system records for all security activities.
• Manage multiple systems in a fast-paced environment while maintaining strong situational awareness.

Skills

Security Licence 1A/1E

First Aid

CPR Certificate

Police Check

Attention to detail

Communication skills

Job description

Certis Security Australia is seeking a vigilant Control Room Operator in Parramatta to monitor CCTV, alarms and access control, and respond to incidents in real time. You'll coordinate with on-site teams, maintain logs, and ensure accurate documentation across multiple systems.

This fast-paced, tech-driven role requires calmness under pressure, strong attention to detail, and excellent communication as you help protect assets and people on site. Permanent full-time opportunities available.