Security Control Room Operator - Live Incident Response

Certis; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Retail discounts

Annual awards

Regular employee engagement surveys

Reward & Recognition Framework

Job summary

Certis Australia is seeking experienced Control Room Operators to join our team in North Ryde, NSW. In this fast-paced role, you will monitor CCTV, alarms and access control, coordinate incident responses and maintain accurate incident logs.

You will engage with on-site personnel and clients, work a rotating day/night roster, and uphold security procedures aligned with client requirements. A valid Security Licence Class 1A and 1E, First Aid with CPR, and a police check are required.

Qualifications

• Current Security Licence with Class 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Current First Aid Certificate (3-year validity) with CPR (1-year validity).
• Ability to clear an Australian Police Check.
• Previous Control Room or Monitoring Centre experience preferred.
• Strong attention to detail and situational awareness.
• Excellent communication and customer service skills.
• Ability to work rotating day and night shifts.
• Strong computer skills and confidence using security systems.
• Ability to remain calm and professional when managing incidents.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Monitor CCTV, alarm systems, and access control platforms.
• Detect, assess, and respond to security incidents and alarms.
• Coordinate incident response and communicate with on-site personnel.
• Escalate security concerns in accordance with site procedures.
• Maintain accurate incident logs, reports, and operational records.
• Monitor site activity and identify unusual or suspicious behaviour.
• Manage multiple security systems in a fast-paced environment.
• Support emergency response and business continuity procedures.
• Liaise with clients, contractors, and emergency services when required.
• Ensure compliance with client and company security requirements.

Skills

Security Licences

First Aid

Police Check

Monitoring Experience

Communication

Job description

Certis Australia is seeking experienced Control Room Operators to join our team in North Ryde, NSW. In this fast-paced role, you will monitor CCTV, alarms and access control, coordinate incident responses and maintain accurate incident logs.

You will engage with on-site personnel and clients, work a rotating day/night roster, and uphold security procedures aligned with client requirements. A valid Security Licence Class 1A and 1E, First Aid with CPR, and a police check are required.