Control Room Operator: CCTV, Alarms & Real-Time Response

Certis Group; City of Parramatta; On-site; AUD 60,000 - 80,000; Full time

Job summary

Certis Security Australia is seeking a Control Room Operator to monitor CCTV, alarms, and access control, coordinating responses in real time at Parramatta. You’ll manage multiple systems in a fast-paced control room, ensuring incidents are detected and handled quickly while maintaining professional situational awareness.

This permanent full-time role offers rotating day and night shifts (4 on, 4 off) and the chance to work within a high-trust, diverse workforce.

Qualifications

• Must hold Security Licence 1A and 1E.
• Valid First Aid Certificate with CPR validity.
• Ability to clear an Australian Police Check.
• Strong attention to detail with the ability to monitor multiple systems at once.
• Strong communication and customer service skills.

Responsibilities

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents.
• Coordinate incident response and communicate with on-site teams.
• Maintain logs, reports, and system records for security activities.
• Manage multiple systems in a fast-paced environment with strong situational awareness.

Skills

Attention to detail

Communication skills

Calm under pressure

Education

Security Licence 1A (Unarmed Guarding)

Security Licence 1E (Monitoring Centre Operator)

First Aid Certificate with CPR

Job description

Certis Security Australia is seeking a Control Room Operator to monitor CCTV, alarms, and access control, coordinating responses in real time at Parramatta. You’ll manage multiple systems in a fast-paced control room, ensuring incidents are detected and handled quickly while maintaining professional situational awareness.

This permanent full-time role offers rotating day and night shifts (4 on, 4 off) and the chance to work within a high-trust, diverse workforce.