Control Room Operators

Securecorp; Willoughby City Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Roster options

Award-based rates

Training & development

Career progression

Diverse retail environments

EAP & wellbeing

Recognition programs

Overtime opportunities

National provider

Job summary

Securecorp is seeking experienced Control Room Operators to join our retail security team at Chatswood Chase in Sydney. This role offers Full-Time, Part-Time and Casual opportunities with flexible rosters to suit your lifestyle, combining visible security with excellent customer service.

You will monitor CCTV, respond to incidents, assist customers and retailers, and liaise with management and emergency services, contributing to a safe retail environment.

Qualifications

• Current NSW Security Licence is required.
• First Aid and CPR certification.
• Retail security experience is valued but not essential.

Responsibilities

• Conduct high-visibility patrols throughout the retail centre.
• Monitor CCTV and respond promptly to incidents, alarms and emergencies.
• Maintain a professional security presence while delivering exceptional customer service.
• Monitor access points and enforce site policies, procedures and security requirements.
• Assist customers and retailers with enquiries, directions and general assistance.
• Liaise professionally with Centre Management, retailers, emergency services and contractors.
• Identify and report hazards, suspicious behaviour and security risks.
• Complete accurate and timely incident reports and daily activity logs.
• Assist with emergency evacuations, incidents and other emergency situations.
• Maintain a high standard of professionalism, presentation and conduct at all times.

Skills

NSW Security Licence

First Aid and CPR certification

Retail security experience

Excellent communication skills

Conflict resolution

Job description

Securecorp is seeking experienced professional, motivated and customer-focused experienced Control Room Operatorsto join our retail security team inChatswood Chase, with Full-Time, Part-Time and Casual opportunities available.

We are seeking experienced Control Room Operators. You will play an important role in creating a safe, secure and welcoming environment for customers, retailers and centre staff. You will combine a highly visible security presence with outstanding customer service, helping to protect people, property and assets while contributing to a positive retail experience.

If you are looking for a role where no two days are the same, where you can build your security career and work as part of a professional team, we want to hear from you.

What We Offer

• Full-Time, Part-Time and Casual opportunities with flexible roster options
• Competitive award-based rates, including penalties, loadings and superannuation
• Ongoing training and professional development
• Genuine career progression opportunities across multiple sites and contracts
• Exposure to a diverse range of retail security environments
• Employee Assistance Program (EAP) and wellbeing support
• Employee recognition and reward programs
• Opportunities for additional shifts and overtime, where available
• The opportunity to work with an established and nationally recognised security provider

Key Responsibilities

• Conduct high-visibility internal and external patrols throughout the retail centre
• Monitor CCTV and respond promptly to incidents, alarms and emergencies
• Maintain a professional security presence while delivering exceptional customer service
• Monitor access points and enforce site policies, procedures and security requirements
• Assist customers and retailers with enquiries, directions and general assistance
• Liaise professionally with Centre Management, retailers, emergency services and contractors
• Identify and report hazards, suspicious behaviour and security risks
• Complete accurate and timely incident reports and daily activity logs
• Assist with emergency evacuations, incidents and other emergency situations
• Maintain a high standard of professionalism, presentation and conduct at all times

About You

We are looking for people who are reliable, professional and take pride in providing both security and customer service excellence.

You will have:

• A current NSW Security Licence
• Current First Aid and CPR certification
• Previous retail security experience highly regarded, but not essential
• Excellent communication and interpersonal skills
• Strong conflict resolution and problem-solving abilities
• A professional presentation and customer-focused approach
• The ability to remain calm, alert and professional under pressure
• Strong observation skills and the ability to respond appropriately to incidents
• A reliable and punctual approach to work
• Flexibility to work rotating rosters, including weekends and public holidays
• The ability to work effectively both independently and as part of a team

Why Securecorp?

Securecorp is one of Australia's leading security and facilities services providers, with more than 20 years of experience protecting people, property and reputations.

Operating nationally, we are committed to investing in our people, supporting career development and maintaining high professional standards across every site we manage.

Whether you are an experienced security professional or looking to take the next step in your security career, Securecorp offers opportunities to grow, develop and build a rewarding career.

Join Securecorp

If you are professional, reliable and passionate about delivering outstanding security and customer service, we want to hear from you.

Securecorp is an equal opportunity employer and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, Veterans, and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued, respected and supported.

Securecorp is a Master Licence holder (#3318865).