Retail Security Officer / Control Room

Securecorp; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Recognition & Rewards

Career Development

Wellbeing Support

Learning Opportunities

Job summary

Securecorp is seeking Full Time Security Officers for the Southgate Retail Precinct in Melbourne's CBD. The role involves frontline security, customer service and potential progression into Control Room duties.

Applicants should hold a Victorian Security Licence and a Control Room endorsement, with First Aid/CPR certification and retail security experience preferred. Flexible shifts across days, nights, weekends and public holidays are available.

Qualifications

• Current Victorian Security Licence and a valid Control Room endorsement/licence.
• First Aid and CPR certification are required.
• Experience in security, preferably in retail or commercial environments.
• Strong written and verbal communication and customer service skills.
• Ability to work independently and as part of a team with professional presentation.

Responsibilities

• Provide a professional security presence across the Southgate precinct.
• Deliver exceptional customer service to tenants, retailers and the public.
• Conduct routine patrols of the precinct and surrounding areas.
• Monitor CCTV, alarms and access control systems; respond to incidents.
• Assist with Control Room duties and coordinate security activities as needed.
• Complete accurate incident reports and maintain records.

Skills

Security Licence

Control Room endorsement

First Aid CPR

Customer service

Communication

Decision making under pressure

Teamwork

Tools

CCTV monitoring systems

Alarm systems

Job description

Brief Description

About the Role

Securecorp is currently seeking motivated and professional Full Time Security Officers to join our team at the iconic Southgate Retail Precinct in Melbourne's CBD.

This is an exciting opportunity for an experienced Security Officer to join a busy and professional security team, with the opportunity to develop your skills and progress into Control Room operations.

We are seeking Security Officers who are confident working in a dynamic retail environment and are passionate about providing exceptional customer service while maintaining a safe and secure environment.

The successful candidate will primarily work as a Security Officer across the precinct, with the opportunity to undertake Control Room duties as required. This role is ideally suited to security professionals who hold the relevant Control Room licence/endorsement and are looking to expand their experience and career opportunities within the security industry.

Flexible shifts are available across days, nights, weekends, and public holidays.

Benefits

At Securecorp, we recognise that our people are our greatest asset. When you join our team, you'll enjoy:

• Recognition & Rewards – Be recognised for your contributions through employee reward and recognition programs.
• Career Development – Access ongoing training, professional development, and internal career progression opportunities.
• Wellbeing Support – Enjoy our Employee Assistance Program and wellbeing platform, including free health checks and exclusive discounts with leading retailers and brands such as Apple, Fitness First, HelloFresh, and Booking.com.
• Learning Opportunities – Enhance your skills through online professional and personal development programs.

Key Responsibilities

As part of the Southgate security team, your responsibilities may include:

• Providing a professional and highly visible security presence throughout the site.
• Delivering exceptional customer service to tenants, retailers, contractors, and members of the public.
• Conducting routine patrols of the precinct and surrounding areas.
• Monitoring CCTV, alarms, access control systems, and other security technology.
• Responding promptly to incidents, emergencies, alarms, and customer enquiries.
• Managing access control and enforcing site procedures.
• Completing accurate incident reports and maintaining detailed records.
• Identifying potential risks and taking appropriate action to maintain a safe environment.
• Assisting with Control Room operations, including CCTV monitoring, alarm response, communications, and coordination of security activities.
• Progressively taking on Control Room responsibilities as required and in accordance with site procedures.

Skills & Experience

To be successful in this role, you will have:

• A current Victorian Security Licence.
• A current Control Room endorsement/licence.
• Current First Aid and CPR certification.
• Previous experience in the security industry, preferably within a retail or commercial environment.
• Previous Control Room experience will be highly regarded.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• The ability to remain calm and make sound decisions under pressure.
• A professional approach to conflict resolution and incident management.
• Strong attention to detail and the ability to effectively monitor and respond to incidents.
• The ability to work independently as well as collaboratively within a team.
• A professional presentation and a strong commitment to safety and security.

Career Development Opportunity

This role provides an excellent opportunity for a Security Officer who is looking to build their Control Room experience and progress their career within the security industry.

You will have the opportunity to gain exposure to Control Room operations while continuing to develop your skills as a frontline Security Officer within a high-profile retail precinct.

About The Company

Securecorp is a successful, progressive, and award-winning provider of security, cleaning, electronics, and monitoring services across Australia. We partner with leading organisations across retail, corporate, aviation, education, events, and critical infrastructure, delivering exceptional service through professionalism, integrity, and innovation.

We are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome applications from Aboriginal and Torres Strait Islander peoples, veterans, people of all ages, genders, abilities, sexual orientations, and cultural backgrounds.

If you're looking to build a rewarding career as a Security Officer while developing your Control Room experience with one of Australia's leading security providers, we'd love to hear from you.

Securecorp Protective Services Pty Ltd

Private Security Business Licence: 805-434-70S