Retail Security Officer / Control Room

Securecorp; City of Monash; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Recognition & Rewards

Career Development

Wellbeing Support

Learning Opportunities

Job summary

Securecorp is seeking motivated, professional Full Time Security Officers for Melbourne's CBD Southgate Retail Precinct. You will provide a visible security presence, deliver excellent customer service, and may expand into Control Room duties. Flexible shifts across days, nights, weekends, and public holidays are available.

The role suits security professionals with a Control Room licence/endorsement who want to advance their career within the security industry.

Qualifications

• Current Victorian Security Licence and Control Room endorsement/licence required.
• First Aid and CPR certification held by the candidate.
• Experience in security, preferably retail or commercial environment.

Responsibilities

• Provide a professional, highly visible security presence across the site.
• Deliver exceptional customer service to tenants, retailers, contractors and the public.
• Conduct routine patrols of the precinct and surrounding areas.
• Monitor CCTV, alarms and access control systems; respond to incidents and enquiries.
• Manage access control and enforce site procedures; complete incident reports.

Skills

Customer service

Communication

Calm under pressure

Conflict resolution

Professional presentation

Teamwork

Education

Victorian Security Licence

Control Room endorsement/licence

First Aid & CPR certification

Tools

CCTV monitoring

Alarms

Access control systems

Job description

Securecorp is currently seeking motivated and professional Full Time Security Officers to join our team at the iconic Southgate Retail Precinct in Melbourne's CBD.

This is an exciting opportunity for an experienced Security Officer to join a busy and professional security team, with the opportunity to develop your skills and progress intoControl Room operations.

We are seeking Security Officers who are confident working in a dynamic retail environment and are passionate about providing exceptional customer service while maintaining a safe and secure environment.

The successful candidate will primarily work as a Security Officer across the precinct, with the opportunity to undertakeControl Room dutiesas required. This role is ideally suited to security professionals who hold the relevant Control Room licence/endorsement and are looking to expand their experience and career opportunities within the security industry.

Flexible shifts are available across days, nights, weekends, and public holidays.

At Securecorp, we recognise that our people are our greatest asset. When you join our team, you'll enjoy:

• Recognition & Rewards– Be recognised for your contributions through employee reward and recognition programs.
• Career Development– Access ongoing training, professional development, and internal career progression opportunities.
• Wellbeing Support– Enjoy our Employee Assistance Program and wellbeing platform, including free health checks and exclusive discounts with leading retailers and brands such as Apple, Fitness First, HelloFresh, and Booking.com.
• Learning Opportunities– Enhance your skills through online professional and personal development programs.

About the Role

Securecorp is currently seeking motivated and professional Full Time Security Officers to join our team at the iconic Southgate Retail Precinct in Melbourne's CBD.

This is an exciting opportunity for an experienced Security Officer to join a busy and professional security team, with the opportunity to develop your skills and progress intoControl Room operations.

We are seeking Security Officers who are confident working in a dynamic retail environment and are passionate about providing exceptional customer service while maintaining a safe and secure environment.

The successful candidate will primarily work as a Security Officer across the precinct, with the opportunity to undertakeControl Room dutiesas required. This role is ideally suited to security professionals who hold the relevant Control Room licence/endorsement and are looking to expand their experience and career opportunities within the security industry.

Flexible shifts are available across days, nights, weekends, and public holidays.

Benefits

At Securecorp, we recognise that our people are our greatest asset. When you join our team, you'll enjoy:

• Recognition & Rewards– Be recognised for your contributions through employee reward and recognition programs.
• Career Development– Access ongoing training, professional development, and internal career progression opportunities.
• Wellbeing Support– Enjoy our Employee Assistance Program and wellbeing platform, including free health checks and exclusive discounts with leading retailers and brands such as Apple, Fitness First, HelloFresh, and Booking.com.
• Learning Opportunities– Enhance your skills through online professional and personal development programs.

Key Responsibilities

As part of the Southgate security team, your responsibilities may include:

• Providing a professional and highly visible security presence throughout the site.
• Delivering exceptional customer service to tenants, retailers, contractors, and members of the public.
• Conducting routine patrols of the precinct and surrounding areas.
• Monitoring CCTV, alarms, access control systems, and other security technology.
• Responding promptly to incidents, emergencies, alarms, and customer enquiries.
• Managing access control and enforcing site procedures.
• Completing accurate incident reports and maintaining detailed records.
• Identifying potential risks and taking appropriate action to maintain a safe environment.
• Assisting with Control Room operations, including CCTV monitoring, alarm response, communications, and coordination of security activities.
• Progressively taking on Control Room responsibilities as required and in accordance with site procedures.

Skills & Experience

To be successful in this role, you will have:

• A current Victorian Security Licence.
• A currentControl Room endorsement/licence.
• Current First Aid and CPR certification.
• Previous experience in the security industry, preferably within a retail or commercial environment.
• Previous Control Room experience will be highly regarded.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• The ability to remain calm and make sound decisions under pressure.
• A professional approach to conflict resolution and incident management.
• Strong attention to detail and the ability to effectively monitor and respond to incidents.
• The ability to work independently as well as collaboratively within a team.
• A professional presentation and a strong commitment to safety and security.

Career Development Opportunity

This role provides an excellent opportunity for a Security Officer who is looking tobuild their Control Room experience and progress their career within the security industry.

You will have the opportunity to gain exposure to Control Room operations while continuing to develop your skills as a frontline Security Officer within a high-profile retail precinct.

About the Company

Securecorp is a successful, progressive, and award-winning provider of security, cleaning, electronics, and monitoring services across Australia. We partner with leading organisations across retail, corporate, aviation, education, events, and critical infrastructure, delivering exceptional service through professionalism, integrity, and innovation.

We are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome applications from Aboriginal and Torres Strait Islander peoples, veterans, people of all ages, genders, abilities, sexual orientations, and cultural backgrounds.

If you're looking to build a rewarding career as a Security Officer while developing your Control Room experience with one of Australia's leading security providers, we'd love to hear from you.

Securecorp Protective Services Pty Ltd
Private Security Business Licence: 805-434-70S