Contract Invoicing Specialist — 12 Months (Hybrid)

dormakaba International Holding AG; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted Health Insurance

Peer to Peer Recognition

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

dormakaba International Holding AG in Melbourne is seeking an invoicing administrator on a 12-month contract. The role focuses on data validation, accurate invoicing, and case queue management, with on-site work and after six months the option to work from home.

You will validate system data, pricing and customer details, resolve discrepancies, process purchase orders, manage queues and generate status reports. Strong communication and customer service skills are essential.

Qualifications

• Proven experience in invoicing or highly administrative roles.
• Advanced communication skills and problem-solving mindset.
• Attention to detail and accuracy in data handling.

Responsibilities

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice inquiries, and dispute resolution.
• Triage and elevate issues to appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

Skills

Invoicing experience

Detail-oriented

Strong communication

Customer service

CRM experience

Tools

ServiceMax

CRM tools

Job description

dormakaba International Holding AG in Melbourne is seeking an invoicing administrator on a 12-month contract. The role focuses on data validation, accurate invoicing, and case queue management, with on-site work and after six months the option to work from home.

You will validate system data, pricing and customer details, resolve discrepancies, process purchase orders, manage queues and generate status reports. Strong communication and customer service skills are essential.