Invoicing Administrator — 12-Month Contract (Hybrid/Remote)

dormakaba Australia & New Zealand; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted health insurance

ABC nominations & awards

Wellbeing committee initiatives

WhereFit membership discounts

Supportive Team Leader

Job summary

dormakaba Australia & New Zealand is seeking an invoicing administrator for a 12-month contract. The role emphasizes data validation, accurate invoicing, and efficient case queue management, with onsite work and optional WFH after six months. You will collaborate across teams to resolve discrepancies and ensure timely PO processing.

Proven invoicing experience, strong communication, and attention to detail are essential, with exposure to CRM tools and ServiceMax highly valued.

Qualifications

• Proven experience within an invoicing or highly administrative role.
• Confident communicator with the desire to actively seek solutions to problems.
• Worked within an environment that requires high attention to detail.
• Excellent communication skills, both written and verbal.
• Strong customer service focus and experience with CRM tools/customer portals.

Responsibilities

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice enquiries, and dispute resolution.
• Triage and elevate issues to the appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

Skills

Invoicing experience

Attention to detail

Customer service

Written & verbal communication

Tools

ServiceMax

CRM software

Job description

dormakaba Australia & New Zealand is seeking an invoicing administrator for a 12-month contract. The role emphasizes data validation, accurate invoicing, and efficient case queue management, with onsite work and optional WFH after six months. You will collaborate across teams to resolve discrepancies and ensure timely PO processing.

Proven invoicing experience, strong communication, and attention to detail are essential, with exposure to CRM tools and ServiceMax highly valued.