Invoicing Administrator - 12-month Role

dormakaba; Melbourne; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance discount

ABC nominations

Wellbeing committee

WhereFit discounts

Supportive leadership

Zusammenfassung

dormakaba is seeking a detail‑driven Invoicing Administrator to join our Melbourne team on a 12‑month contract. The role focuses on invoicing administration, data validation,PO processing, and managing case queues to ensure timely and accurate billing.

You will work onsite with flexibility to work from home after successful completion of six‑month probation, collaborating with agents and internal teams, and maintaining ServiceMax records. Strong communication and CRM experience are essential.

Qualifikationen

• Proven invoicing or highly administrative experience.
• High attention to detail and problem solving.
• Excellent written and verbal communication.
• Experience with CRM tools and customer portals is advantageous.

Aufgaben

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice enquiries, and dispute resolution.
• Triage and escalation issues to the appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

Kenntnisse

Invoicing experience

Attention to detail

Communication skills

CRM tools

Teamwork

Tools

ServiceMax

CRM software

Jobbeschreibung

This role plays a key part in ensuring the accuracy and efficiency of dormakaba’s invoicing processes, with responsibility for invoicing administration, data validation, and case queue management.

This is a full-time, 12-month contract position, Monday to Friday, working onsite with the flexibility to work from home after successfully completing the six-month probation period.

What you will do

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice enquiries, and dispute resolution.
• Triage and escalation issues to the appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

What we require

• Proven experience within an invoicing or highly administrative role
• Confident communicator with the desire to actively seek solutions to problems
• Worked within an environment that requires high attention to detail
• Excellent communication skills, both written and verbal
• Experience working with a CRM tool and customer portals will be highly advantageous

What we prefer

• Invoicing experience in the service business or related industry
• Strong attention to detail and data accuracy.
• Exposure to ServiceMax is desirable.
• Professional phone manner and written communication skills.
• Ability to work effectively in a team and independently.
• Customer-focused with a proactive and positive attitude.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Supportive Team Leader and collaborative team.

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.