Invoicing Administrator - 12-month Role

dormakaba International Holding AG; Melbourne; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Discounted Health Insurance

Peer to Peer Recognition

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Résumé du poste

dormakaba International Holding AG in Melbourne is seeking an invoicing administrator on a 12-month contract. The role focuses on data validation, accurate invoicing, and case queue management, with on-site work and after six months the option to work from home.

You will validate system data, pricing and customer details, resolve discrepancies, process purchase orders, manage queues and generate status reports. Strong communication and customer service skills are essential.

Qualifications

• Proven experience in invoicing or highly administrative roles.
• Advanced communication skills and problem-solving mindset.
• Attention to detail and accuracy in data handling.

Responsabilités

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice inquiries, and dispute resolution.
• Triage and elevate issues to appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

Connaissances

Invoicing experience

Detail-oriented

Strong communication

Customer service

CRM experience

Outils

ServiceMax

CRM tools

Description du poste

Position Overview

This role plays a key part in ensuring the accuracy and efficiency of dormakaba’s invoicing processes, with responsibility for invoicing administration, data validation, and case queue management.

This is a full-time, 12-month contract position, Monday to Friday, working onsite with the flexibility to work from home after successfully completing the six-month probation period.

What you will do

• Validate system data, pricing, customer details, and work order accuracy.
• Identify and resolve paperwork discrepancies with agents and internal teams.
• Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.
• Manage case queues, customer invoice enquiries, and dispute resolution.
• Triage and elevate issues to the appropriate teams or management.
• Maintain ServiceMax records and generate required status reports.

What we require

• Proven experience within an invoicing or highly administrative role
• C onfident communicator with the desire to actively seek solutions to problems
• Worked within an environment that requires high attention to detail
• Excellent communication skills, both written and verbal
• Strong customer service focus
• Experience working with a CRM tool and customer portals will be highly advantageous

What we prefer

• Invoicing experience in the service business or related industry
• Strong attention to detail and data accuracy.
• Exposure to ServiceMax is desirable.
• Proficient computer skills
• Professional phone manner and written communication skills.
• Ability to work effectively in a team and independently.
• Customer-focused with a proactive and positive attitude.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Supportive Team Leader and collaborative team.

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.