Consultant - Member Benefits (Claims)

LeavePlus; Melbourne; Hybride; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

13% superannuation

Salary continuance insurance

Flexible working arrangements

Hybrid working office

Résumé du poste

LeavePlus is Victoria’s portable long service leave scheme for the building and construction industry, ensuring workers can accrue and access long service leave even as they move between employers. Our mission is to empower members by providing clear, fair and timely access to the entitlements they’ve earned, supporting industry stability and protecting worker rights every step of the way.

As a Consultant - Member Benefits, you bring this mission to life by processing claims with empathy,

Qualifications

• Experience in high-volume, customer-centric claims or case management.
• Ability to interpret and apply legislation in a compliant manner.
• Excellent verbal and written communication with resilience in challenging conversations.

Responsabilités

• Process member and interstate claims accurately and efficiently, ensuring fair and timely outcomes.
• Resolve claim-related enquiries with empathy and transparency.
• Identify and address issues or complaints, escalating when needed and contributing to continuous improvement.
• Support the team with day-to-day administrative tasks, service targets and operational priorities.

Connaissances

Customer-centric claims

Problem-solving

Strong communication

Attention to detail

Time management

Description du poste

LeavePlus is Victoria’s portable long service leave scheme for the building and construction industry, ensuring workers can accrue and access long service leave even as they move between employers. Our mission is to empower members by providing clear, fair and timely access to the entitlements they’ve earned, supporting industry stability and protecting worker rights every step of the way.

As a Consultant - Member Benefits, you bring this mission to life by processing claims with empathy, accuracy and care, ensuring members receive the outcomes they’re entitled to while upholding legislative and compliance requirements.

What You’ll Do

• Process member and interstate claims accurately and efficiently, ensuring fair and timely outcomes.

• Resolve claim‑related enquiries with empathy, transparency and a relationship‑centred approach.

• Identify and address issues or complaints, escalating when needed and contributing to continuous improvement.

• Support the team with day‑to‑day administrative tasks, service targets and operational priorities.
  

What You’ll Bring

• A growth mindset and eagerness to build capability in a complex, compliance‑driven environment.

• Strong problem‑solving instincts and the ability to interpret and communicate legislative requirements clearly.

• A member‑focused approach, balancing empathy with sound judgement to support positive outcomes.

• Organisation, attention to detail and the ability to manage your workload effectively in a fast‑paced team.
  

What You’ll Need to Have

• Experience in a high‑volume, customer‑centric claims or case management environment.

• Confidence working within strict compliance frameworks and applying legislation appropriately.

• Excellent verbal, written and listening skills, with resilience in challenging conversations.

• Strong time management skills, initiative, and the ability to learn new systems and processes quickly.
  

This permanent opportunity offers a supportive and inclusive team culture, based in our newly refurbished office. Along with hybrid working, you’ll enjoy a range of benefits including 13% superannuation, salary continuance insurance, and flexible working arrangements, helping you achieve a healthy balance between work and life.

Note: We recognise that many candidates now use AI tools when applying for roles, and that’s absolutely fine. We simply ask that your application accurately represents your experience, skills and qualifications. Every application is reviewed by a human, not screened out by AI, so authenticity matters.