Consultant - Member Benefits

LeavePlus; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

13% superannuation

Salary continuance insurance

Hybrid work arrangement

Job summary

LeavePlus in Melbourne is seeking a dedicated claims officer to process member and interstate claims accurately, delivering fair and timely outcomes within a strict compliance framework. This permanent role offers hybrid working, 13% superannuation, salary continuance insurance and a supportive team culture that promotes work‑life balance.

You will collaborate with a team focused on continuous improvement and customer‑centric service while applying legislation clearly to complex scenarios.

Qualifications

• Experience in a high‑volume, customer‑centric claims or case management environment.
• Confidence working within strict compliance frameworks and applying legislation appropriately.
• Excellent verbal, written and listening skills, with resilience in challenging conversations.
• Strong time management skills, initiative, and the ability to learn new systems and processes quickly.

Responsibilities

• Process member and interstate claims accurately and efficiently, ensuring fair and timely outcomes.
• Resolve claim‑related enquiries with empathy, transparency and a relationship‑centred approach.
• Identify and address issues or complaints, escalating when needed and contributing to continuous improvement.
• Support the team with day‑to‑day administrative tasks, service targets and operational priorities.

Skills

Claims processing

Customer service

Legislation interpretation

Time management

Job description

LeavePlus is Victoria’s portable long service leave scheme for the building and construction industry, ensuring workers can accrue and access long service leave even as they move between employers.

Our mission is to empower members by providing clear, fair and timely access to the entitlements they’ve earned, supporting industry stability and protecting worker rights every step of the way.

What You’ll Do

• Process member and interstate claims accurately and efficiently, ensuring fair and timely outcomes.
• Resolve claim‑related enquiries with empathy, transparency and a relationship‑centred approach.
• Identify and address issues or complaints, escalating when needed and contributing to continuous improvement.
• Support the team with day‑to‑day administrative tasks, service targets and operational priorities.

What You’ll Bring

• A growth mindset and eagerness to build capability in a complex, compliance‑driven environment.
• Strong problem‑solving instincts and the ability to interpret and communicate legislative requirements clearly.
• A member‑focused approach, balancing empathy with sound judgement to support positive outcomes.
• Organisation, attention to detail and the ability to manage your workload effectively in a fast‑paced team.

What You’ll Need to Have

• Experience in a high‑volume, customer‑centric claims or case management environment.
• Confidence working within strict compliance frameworks and applying legislation appropriately.
• Excellent verbal, written and listening skills, with resilience in challenging conversations.
• Strong time management skills, initiative, and the ability to learn new systems and processes quickly.

This permanent opportunity offers a supportive and inclusive team culture, based in our newly refurbished office. Along with hybrid working, you'll enjoy a range of benefits including 13% superannuation, salary continuance insurance, and flexible working arrangements, helping you achieve a healthy balance between work and life.

Note: We recognise that many candidates now use AI tools when applying for roles, and that's absolutely fine. We simply ask that your application accurately represents your experience, skills and qualifications. Every application is reviewed by a human, not screened out by AI, so authenticity matters.