Member Benefits Claims Advisor — Hybrid Work

LeavePlus; Melbourne; Híbrido; AUD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13% superannuation

Salary continuance insurance

Hybrid work arrangement

Resumo da oferta

LeavePlus in Melbourne is seeking a dedicated claims officer to process member and interstate claims accurately, delivering fair and timely outcomes within a strict compliance framework. This permanent role offers hybrid working, 13% superannuation, salary continuance insurance and a supportive team culture that promotes work‑life balance.

You will collaborate with a team focused on continuous improvement and customer‑centric service while applying legislation clearly to complex scenarios.

Qualificações

• Experience in a high‑volume, customer‑centric claims or case management environment.
• Confidence working within strict compliance frameworks and applying legislation appropriately.
• Excellent verbal, written and listening skills, with resilience in challenging conversations.
• Strong time management skills, initiative, and the ability to learn new systems and processes quickly.

Responsabilidades

• Process member and interstate claims accurately and efficiently, ensuring fair and timely outcomes.
• Resolve claim‑related enquiries with empathy, transparency and a relationship‑centred approach.
• Identify and address issues or complaints, escalating when needed and contributing to continuous improvement.
• Support the team with day‑to‑day administrative tasks, service targets and operational priorities.

Conhecimentos

Claims processing

Customer service

Legislation interpretation

Time management

Descrição da oferta de emprego

LeavePlus in Melbourne is seeking a dedicated claims officer to process member and interstate claims accurately, delivering fair and timely outcomes within a strict compliance framework. This permanent role offers hybrid working, 13% superannuation, salary continuance insurance and a supportive team culture that promotes work‑life balance.

You will collaborate with a team focused on continuous improvement and customer‑centric service while applying legislation clearly to complex scenarios.