Claims Consultant

HUB24; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work

Employee Share Scheme

Additional leave

Parental leave support

Wellbeing discounts

Job summary

HUB24 in Australia is seeking a Claims Consultant for a fixed-term contract through December 2027 to support members, beneficiaries and advisers across superannuation and investment products. You will manage end-to-end claims, assess eligibility, coordinate determinations and payments, and work with trustees and internal teams to deliver accurate, timely outcomes.

The role emphasizes empathy, clear communication and the ability to handle complex cases while contributing to continuous improvement

Qualifications

• Experience in claims, case management, superannuation administration or financial services operations.
• Strong understanding of superannuation products and regulatory obligations.
• Excellent communication skills with empathy and professionalism.

Responsibilities

• Manage end-to-end claims across superannuation and investment products.
• Assess and administer death, permanent incapacity, terminal illness, financial hardship and family law claims.
• Review legal, medical and supporting documents to determine eligibility and outcomes.
• Coordinate trustee determinations, benefit payments and account activities.
• Build trusted relationships with members, beneficiaries, advisers and trustees.
• Ensure claims are managed in line with legislative, regulatory and trustee requirements.
• Investigate complex cases, manage escalations and support audits.

Skills

Claims experience

Superannuation knowledge

Communication skills

Attention to detail

Stakeholder management

RG146/ASFA Cert

Job description

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures,together.

What sets us apart is how we work.We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited isan ASX-listed company (ASX: HUB) and part of the ASX100.We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll beheard, tested and actioned.
• Grow your career your way, with support tolearn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work:

• Genuinely flexibleand hybridways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures,together.

What sets us apart is how we work.We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited isan ASX-listed company (ASX: HUB) and part of the ASX100.We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll beheard, tested and actioned.
• Grow your career your way, with support tolearn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work:

• Genuinely flexibleand hybridways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

We're hiring a Claims Consultant for a fixed-term contract opportunity until December 2027. Play a pivotal role in supporting members, beneficiaries and advisers through some of life's most important moments. Managing a broad range of superannuation and investment-related claims, you'll deliver professional, empathetic and end-to-end case management while ensuring accurate, compliant and timely outcomes.

Working closely with trustees, advisers, legal representatives and internal stakeholders, you'll combine strong technical knowledge with exceptional customer service to guide complex claims through to resolution. This is an excellent opportunity for someone with claims, superannuation or financial services experience who enjoys making a genuine difference while building deep expertise in a specialist area.

What you’ll be doing

• Manage end-to-end claims and member events across superannuation and investment products.
• Assess and administer death, permanent incapacity, terminal illness, financial hardship, compassionate release and family law claims.
• Review legal, medical and supporting documentation to determine claim eligibility and outcomes.
• Coordinate trustee determinations, benefit payments, account restrictions and account closure activities.
• Build trusted relationships with members, beneficiaries, advisers, trustees and internal stakeholders.
• Ensure all claims are managed in accordance with legislative, regulatory and trustee requirements.
• Investigate complex cases, manage escalations and support audit and reporting activities.
• Contribute to continuous improvement initiatives and provide technical guidance across the broader operations team.

What you bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

• Experience in claims, case management, superannuation administration or financial services operations.
• Strong understanding of superannuation products, claims processes and regulatory obligations.
• Excellent communication skills with the ability to navigate sensitive conversations with empathy and professionalism.
• Strong attention to detail, problem-solving ability and sound judgement.
• Proven ability to manage a complex caseload and competing priorities.
• Confidence building relationships with a broad range of stakeholders.
• RG146, ASFA Certificate IV or related qualifications are advantageous.

Our process

We aim to keep the process simple and respectful of your time:

• You’ll receive an acknowledgement after applying.
• Our Talent team will review your application and keep you updated.
• If shortlisted, we’ll connect to learn more about you.
• Interviews may be virtual or in person.
• You’ll receive an outcome and feedback.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.