Claims Consultant - Life Insurance

Ensure Recruitment; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ensure Recruitment partners with a leading life insurer to grow their claims team. Life Insurance Claims Consultant will assess disability claims end to end, review information, and collaborate with rehabilitation, medical, reinsurance and internal specialist teams to drive outcomes.

You’ll work in a hybrid setup (2 days in the office) with on-the-job training and supportive leadership. You’ll ensure regulatory governance and build strong relationships with customers, advisers and employers.

Qualifications

• Willingness to learn and develop in Life Insurance.
• Passion for helping return-to-health/work outcomes.
• Strong communication and relationship-building skills.
• Excellent written and verbal communication.
• Strong analytical and problem-solving skills.
• Ability to assess information and make sound decisions.
• Confidence managing sensitive conversations.
• Strong organisation and time-management skills.
• Empathy, resilience and emotional intelligence.
• Relevant tertiary qualification or equivalent industry experience.

Responsibilities

• Assessing and managing a portfolio of disability claims end to end
• Reviewing claims information, identifying key issues and making well-informed decisions
• Ensuring claims are progressed within agreed service timeframes
• Monitoring your portfolio to identify risks, trends, emerging issues and opportunities for improved outcomes
• Maintaining accurate documentation and ensuring all claims activity meets regulatory and governance requirements
• Building strong relationships with customers, advisers, employers and other key stakeholders
• Working collaboratively with rehabilitation, medical, reinsurance and internal specialist teams
• Contributing to positive customer outcomes while balancing commercial and risk considerations

Skills

Communication skills

Relationship-building

Analytical thinking

Decision making

Time-management

Empathy

Resilience

Emotional intelligence

People support

Tertiary qualification

Education

Tertiary qualification or equivalent experience

Job description

Life Insurance Claims Consultant
02-10-26 Sydney / Permanent
We’re currently partnering with a leading life insurer who is looking to grow their claims team with talented professionals from a range of backgrounds.
If you’re currently working on Workers Compensation claims, CTP claims or in Allied Health including Nursing, Occupational Rehabilitation, Counselling, Injury Management or Occupational Therapy this could be an excellent opportunity to take your existing skills into the Life Insurance sector.

No previous Life Insurance experience is required – on the job training and support will be provided.

Why you will love this role;

• Opportunity to work with a leading organisation within the Life Insurance industry
• Comprehensive training and ongoing development provided
• Supportive and experienced leadership team
• Genuine opportunities for career progression
• A collaborative and high-performing team
• Build specialist experience in Life Insurance claims
• Use your existing skills in a new and meaningful environment
• Hybrid working arrangements - 2 days in the office
• Work in a role where you can make a genuine difference to customers

What you’ll be doing;

• Assessing and managing a portfolio of disability claims end to end
• Reviewing claims information, identifying key issues and making well-informed decisions
• Ensuring claims are progressed within agreed service timeframes
• Monitoring your portfolio to identify risks, trends, emerging issues and opportunities for improved outcomes
• Maintaining accurate documentation and ensuring all claims activity meets regulatory and governance requirements
• Building strong relationships with customers, advisers, employers and other key stakeholders
• Working collaboratively with rehabilitation, medical, reinsurance and internal specialist teams
• Contributing to positive customer outcomes while balancing commercial and risk considerations

About you:

• A willingness to learn and develop within Life Insurance
• A passion for helping support return to health or return to work outcomes
• Strong communication and relationship-building skills
• Excellent written and verbal communication
• Strong analytical and problem-solving skills
• The ability to assess information and make sound decisions
• Confidence managing sensitive conversations
• Strong organisation and time-management skills
• Empathy, resilience and emotional intelligence
• Ability to support people through challenging circumstances
• A relevant tertiary qualification, or equivalent industry experience

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