Configuration Analyst - ServiceNow CMDB

Charterhouse; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Charterhouse in Sydney, NSW, seeks an experienced Configuration Analyst to uplift and mature a large Enterprise ServiceNow CMDB. You will be hands-on, focusing on data quality, governance, remediation and accountability across IT teams and asset managers.

Working closely with IT operations, ITOM specialists and service owners, you will define ownership, monitor CMDB health, and develop dashboards and KPIs to drive data integrity and operational performance within a regulated environment.

Qualifications

• Experience with CMDB data quality, governance and remediation.
• Solid understanding of ITIL and SACM principles.
• Experience building dashboards, KPIs and performance metrics.

Responsibilities

• Drive CMDB data quality initiatives and remediation.
• Establish CI ownership, governance and accountability across technology teams.
• Define, monitor and report CMDB health metrics and KPIs.
• Develop dashboards and reporting around CMDB health, compliance and asset management.
• Implement certification and attestation processes to maintain data integrity.
• Educate stakeholders on Configuration Management best practices and RACI responsibilities.
• Collaborate with ITOM teams to investigate Discovery issues and improve CMDB data quality.
• Support commissioning and decommissioning processes across the asset lifecycle.
• Ensure Configuration Management standards, controls and governance requirements are maintained.

Skills

ServiceNow CMDB

ITIL SACM

CMDB data quality

CI ownership & governance

Dashboards & KPIs

Tools

ServiceNow ITOM / Discovery

Job description

We're looking for an experienced Configuration Analyst to support the uplift and ongoing maturity of a large enterprise ServiceNow CMDB environment.

This is a hands-on role focused on CMDB data quality, governance, remediation and accountability, working closely with technology teams, service owners, asset managers and ITOM specialists. You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.

Responsibilities

• Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
• Establish clear CI ownership, governance and accountability across technology teams
• Define, monitor and report on CMDB health metrics and KPIs
• Develop dashboards and reporting around CMDB health, compliance and asset management
• Implement certification and attestation processes to maintain data integrity
• Educate stakeholders on Configuration Management best practice and RACI responsibilities
• Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
• Support commissioning and decommissioning processes across the asset lifecycle
• Ensure Configuration Management standards, controls and governance requirements are maintained

Skills

• Strong hands-on experience with ServiceNow CMDB
• Solid understanding of ITIL and Configuration Management / SACM principles
• Experience with CMDB governance, data remediation and data quality improvement
• Strong knowledge of CI ownership, controls and governance frameworks
• Experience developing dashboards, reporting, KPIs and performance metrics

Highly regarded:

• ServiceNow ITOM / Discovery experience
• Asset lifecycle management experience
• Large-scale CMDB uplift or transformation programs
• Governance, risk and compliance exposure
• Experience within financial services, payments or another regulated environment