ServiceNow Configuration Analyst

Opus Recruitment Solutions Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Opus Recruitment Solutions Limited in Sydney CBD NSW is seeking a Configuration Analyst with strong ServiceNow CMDB experience to shape and maintain a critical Configuration Management capability. The role blends hands-on ServiceNow CMDB administration with stakeholder engagement and process improvement, requiring 4 to 7 years of CMDB expertise and a solid governance approach.

You will work with CI owners and business stakeholders to ensure data quality and trusted CMDB data.

Qualifications

• 4 to 7 years of hands-on ServiceNow CMDB experience.
• Strong Configuration Management background.
• Experience in data remediation and CMDB health.
• Ability to engage stakeholders and own data governance.

Responsibilities

• Maintain and improve CMDB data quality, integrity, and accuracy.
• Perform hands‑on ServiceNow CMDB administration and updates.
• Drive Configuration Management process improvements and governance initiatives.
• Conduct data remediation and CMDB health improvement activities.
• Partner with CI owners and business stakeholders to establish ownership and accountability.
• Support governance, compliance, and Configuration Management best practices.
• Collaborate with teams involved in Discovery and Service Mapping initiatives.

Skills

ServiceNow CMDB

Configuration Management

Data quality

Stakeholder engagement

CMDB governance

Job description

Opus Recruitment Solutions – Sydney CBD NSW

We're seeking a Configuration Analyst with strong ServiceNow CMDB experience to help shape and maintain a critical Configuration Management capability, balancing hands‑on administration with stakeholder engagement and process improvement.

About the Role:

This role is ideal for someone who combines strong ServiceNow CMDB expertise, practical Configuration Management experience, and excellent stakeholder engagement skills.

Key Responsibilities:

• Maintain and improve CMDB data quality, integrity, and accuracy.
• Perform hands‑on ServiceNow CMDB administration and updates.
• Drive Configuration Management process improvements and governance initiatives.
• Conduct data remediation and CMDB health improvement activities.
• Partner with CI owners and business stakeholders to establish ownership and accountability.
• Support governance, compliance, and Configuration Management best practices.
• Collaborate with teams involved in Discovery and Service Mapping initiatives.

About You:

You’ll bring a strong understanding of Configuration Management and CMDB best practices, with experience maintaining accurate, trusted data in ServiceNow environments.

4 to 7 years of strong experience with ServiceNow CMDB.

Practical experience in Configuration Management and CMDB governance.

Experience improving data quality, remediation, and CMDB accuracy.

Strong understanding of Configuration Item (CI) management and ownership.

Ability to engage and influence technical and business stakeholders.

Hands‑on approach with the ability to perform CMDB updates directly within ServiceNow.

Understanding of ITIL Configuration Management principles.