CMDB Specialist to Platform Business Analyst — ServiceNow

Sysintegra Pty; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangements across–?

Job summary

Sysintegra Pty seeks a Configuration Management Specialist with strong ServiceNow expertise to drive CMDB initiatives and ITSM improvements. The role links business and technical teams to design, implement, and continuously improve configuration processes on the ServiceNow platform.

During the first 12 months, you will broaden into a Platform Business Analyst role, supporting HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, Security Operations and Now Assist AI.

Qualifications

• Proven experience as a Business Analyst with ServiceNow.
• Strong CMDB/ITSM knowledge and delivery experience.
• Experience in Agile or hybrid delivery environments.

Responsibilities

• Lead CMDB and configuration management initiatives within ServiceNow.
• Gather, analyse and document business requirements with stakeholders.
• Translate requirements into functional specifications and user stories.
• Drive CMDB governance, data quality and continual process improvement.
• Collaborate with ServiceNow developers to deliver effective solutions.
• Facilitate workshops and stakeholder engagement activities.
• Support ITIL-aligned processes: Incident, Change, Problem and Asset Management.
• Improve CI data accuracy, service mapping and relationship integrity.
• Produce reporting and insights to support informed decisions.

Skills

ServiceNow

CMDB

ITIL

Stakeholder

Agile

Documentation

Service Mapping

Discovery

Tools

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

Job description

Sysintegra Pty seeks a Configuration Management Specialist with strong ServiceNow expertise to drive CMDB initiatives and ITSM improvements. The role links business and technical teams to design, implement, and continuously improve configuration processes on the ServiceNow platform.

During the first 12 months, you will broaden into a Platform Business Analyst role, supporting HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, Security Operations and Now Assist AI.