CMDB Configuration Analyst — Data Quality & Governance

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Reserve Bank of Australia is seeking an experienced CMDB Configuration Analyst to drive data quality, governance and remediation across our CMDB for the Payments portfolio. This hands-on role focuses on accurate CI data, ownership, and ongoing governance within ServiceNow.

The role requires ITIL knowledge, CMDB experience, and strong stakeholder engagement to deliver reporting, dashboards and governance controls. Hybrid work with three days in Sydney.

Qualifications

• Experience with ServiceNow CMDB and Configuration Management processes.
• Strong understanding of ITIL and CM configuration management principles.
• Experience in data quality improvement, governance and compliance activities.
• Strong stakeholder engagement and influencing skills.
• Experience developing reports, dashboards and performance metrics.

Responsibilities

• Identify and remediate CMDB data quality gaps.
• Establish CI ownership, governance and accountability across technology teams.
• Define CMDB health metrics and build reporting for asset/services.
• Implement certification and attestation processes to support data governance.
• Educate stakeholders on CM practices and RACI responsibilities.
• Partner with ITOM Specialist to investigate Discovery issues and improve data accuracy.
• Reinforce asset commissioning and decommissioning processes to improve CMDB and asset lifecycle management.

Skills

ServiceNow CMDB

ITIL

Stakeholder engagement

Data quality improvement

Governance

Reports & dashboards

Tools

ServiceNow

Job description

Reserve Bank of Australia is seeking an experienced CMDB Configuration Analyst to drive data quality, governance and remediation across our CMDB for the Payments portfolio. This hands-on role focuses on accurate CI data, ownership, and ongoing governance within ServiceNow.

The role requires ITIL knowledge, CMDB experience, and strong stakeholder engagement to deliver reporting, dashboards and governance controls. Hybrid work with three days in Sydney.