Concierge

1GWSF; Brisbane; Sur place; AUD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

The best hotel training opportunities

Great Places to Work certification

Discounts on hotel rooms within Marri

Discounts on food & beverage

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Résumé du poste

W Brisbane at 81 North Quay, Brisbane City, is seeking a Concierge Supervisor to lead the Concierge Team and deliver an exceptional guest experience. You will ensure guests receive the iconic W experience, guiding them through their stay with enthusiasm and professionalism.

Applicants should have outstanding guest service skills, proven team supervision experience, and a valid driver's license, with knowledge of Opera PMS. AM/PM shifts are required in a fast-paced luxury hotel environment.

Qualifications

• Outstanding guest service skills.
• Experience in supervising a team.
• Open Driver’s License.
• Experience with Opera property management system.
• Energetic in a fast-paced environment.
• Excellent grooming and presentation skills.
• Must be available to work AM and PM shifts.

Responsabilités

• Lead the Concierge Team to deliver a wide range of services that guide guests through their entire stay.
• Provide guests with the 'W' experience and surprise and delight them at every moment.
• Ensure top-tier guest satisfaction and loyalty through proactive service.

Connaissances

Guest service

Team supervision

Driver's license

AM/PM shifts

Grooming & presentation

Fast-paced environment

Outils

Opera property management system

Description du poste

Additional Information
Job Number26139650
Job CategoryRooms & Guest Services Operations
Location81 North Quay, Brisbane Queen 4000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Concierge Supervisor. OurConcierge Supervisortakes the initiative to lead our Concierge Team in delivering a wide range of services that guide guests through their entire stay. You will provideour guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

• Outstanding guest service skills
• Experience in supervising a team
• Open Driver’s License
• Experience withOperaproperty management system
• Armed with smart solutions and a can-do attitude
• Energised in a fast-paced environment
• Excellent grooming and presentation skills
• Must be available to work AM and PM shifts

BENEFITS

• The best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International
• ‘Great Places to Work’ certified
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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LEARN MORE

Visitwhotels.com/careersto learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ***************@whotels.com

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.