Guest Experience Wheels Attendant — Porter

W Hotel; Brisbane; On-site; AUD 46,000 - 56,000; Full time

Benefits offered by this job

Training programs

Staff discounts

Wellbeing programs

Job summary

W Brisbane invites applications for a Wheels Attendant (Porter) to welcome guests and assist with luggage, car parking and transport. You will be part of a dynamic luxury hotel team at 81 North Quay, Brisbane City, contributing to a memorable guest experience.

The role requires prior hotel experience, familiarity with Opera PMS, and a polished, energetic approach. Must be available for AM and PM shifts, and hold a valid driver’s license. Training and career development opportunities are provided.

Qualifications

• Experience in a similar hotel role.
• Experience with Opera property management system (PMS).
• Enthusiastic with a can-do attitude and smart solutions.
• Energetic in a fast-paced environment.
• Passionate, audacious, playful and polished personality.
• Excellent grooming and presentation skills.
• Available for AM and PM shifts.

Responsibilities

• Assist guests with luggage and transport around the property.
• Deliver guest services with a focus on loyalty and guest experience.
• Maintain grooming and presentation standards and respond to guest needs.

Skills

Hotel experience

Opera PMS

Customer service

Driver's license

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring Full-Time and Part-Time Wheels Attendants (Porter). OurWheels Attendanttakes the initiative to deliver a wide range of services that guide guests through their entire stay. You will provideour guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

Experience in a similar role within a hotel environment

Experience withOperaproperty management system

Armed with smart solutions and a can-do attitude

Energised in a fast-paced environment

Brings a passionate, audacious, playful and polished personality

Excellent grooming and presentation skills

Must be available to work AM and PM Shifts

Holds a valid driver’s license

Confidence with driving and parking cars

BENEFITS

The best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International

‘Great Places to Work’ certified

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

Discounts on food & beverage across all our hotels

Recognition programs to keep you motivated

Wellbeing & mindfulness programs to ensure you stay healthy

Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ***************@whotels.com

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