Concierge Supervisor: Lead Guest Experience & Loyalty

Work Initiatives; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel training opportunities

Great Places to Work certification

Discounts on Marriott rooms for you &

Discounts on food & beverage acrossMar

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Job summary

W Brisbane located at 81 North Quay, Brisbane City is hiring a Concierge Supervisor to lead our Concierge Team in delivering the W guest experience and guiding guests through their entire stay.

You will supervise a team, require an Open Driver’s License, and have experience with Opera property management system. This role requires a can-do attitude and flexibility for AM and PM shifts in a fast-paced environment.

Qualifications

• Experience in supervising a team.
• Open Driver’s License.
• Experience with Opera property management system.
• Armed with smart solutions and a can-do attitude.
• Energised in a fast-paced environment.
• Excellent grooming and presentation skills.
• Must be available to work AM and PM shifts.

Responsibilities

• Lead our Concierge Team to deliver a wide range of services guiding guests through their stay.
• Provide guests with the 'W' experience and surprise and delight them at every moment.
• Maintain focus on loyalty and guest service throughout shifts.

Skills

Team supervision

Open Driver’s License

Opera property management system

Smart solutions

Fast-paced environment

Grooming & presentation

AM/PM shifts availability

Tools

Opera PMS

Job description

W Brisbane located at 81 North Quay, Brisbane City is hiring a Concierge Supervisor to lead our Concierge Team in delivering the W guest experience and guiding guests through their entire stay.

You will supervise a team, require an Open Driver’s License, and have experience with Opera property management system. This role requires a can-do attitude and flexibility for AM and PM shifts in a fast-paced environment.