Concierge

Work Initiatives; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel training opportunities

Great Places to Work certification

Discounts on Marriott rooms for you &

Discounts on food & beverage acrossMar

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Job summary

W Brisbane located at 81 North Quay, Brisbane City is hiring a Concierge Supervisor to lead our Concierge Team in delivering the W guest experience and guiding guests through their entire stay.

You will supervise a team, require an Open Driver’s License, and have experience with Opera property management system. This role requires a can-do attitude and flexibility for AM and PM shifts in a fast-paced environment.

Qualifications

• Experience in supervising a team.
• Open Driver’s License.
• Experience with Opera property management system.
• Armed with smart solutions and a can-do attitude.
• Energised in a fast-paced environment.
• Excellent grooming and presentation skills.
• Must be available to work AM and PM shifts.

Responsibilities

• Lead our Concierge Team to deliver a wide range of services guiding guests through their stay.
• Provide guests with the 'W' experience and surprise and delight them at every moment.
• Maintain focus on loyalty and guest service throughout shifts.

Skills

Team supervision

Open Driver’s License

Opera property management system

Smart solutions

Fast-paced environment

Grooming & presentation

AM/PM shifts availability

Tools

Opera PMS

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Concierge Supervisor. OurConcierge Supervisortakes the initiative to lead our Concierge Team in delivering a wide range of services that guide guests through their entire stay. You will provideour guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

• Experience in supervising a team


• Open Driver’s License


• Experience withOperaproperty management system


• Armed with smart solutions and a can-do attitude


• Energised in a fast-paced environment


• Excellent grooming and presentation skills


• Must be available to work AM and PM shifts

BENEFITS

• The best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International


• ‘Great Places to Work’ certified


• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends


• Discounts on food & beverage across all our hotels


• Recognition programs to keep you motivated


• Wellbeing & mindfulness programs to ensure you stay healthy


• Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

DIVERSITY AND INCLUSION STATEMENT

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ***************@whotels.com

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.