Concierge

Accor; Gold Coast City; Presencial; AUD 48.000 - 72.000; Jornada completa

Descripción de la vacante

Accor is seeking a Concierge in Surfers Paradise, Queensland, to be the face of hospitality. You will provide personalised assistance, local insights, and exceptional service, elevating guests' experiences during their stay.

You will foster connections with guests, help with transport and luggage care, and resolve concerns promptly. A flexible, rotating roster including evenings, weekends, and public holidays is required to ensure memorable guest experiences.

Formación

• Previous customer service experience, preferably in the hospitality industry.
• Able to manage multiple tasks and perform well under pressure.
• Strong problem-solving abilities and proactive approach.
• Excellent communication and interpersonal skills.

Responsabilidades

• Foster genuine connections with guests and make them feel valued during their stay.
• Assist guests with transport, travel arrangements, luggage delivery/storage, and valet services.
• Address and resolve guest concerns promptly and professionally.
• Provide expert recommendations for local attractions, dining, and activities.
• Coordinate with Housekeeping, Front Office, Reservations, and Maintenance to ensure seamless service.

Conocimientos

Customer service

Hospitality experience

Multitasking

Problem solving

Communication

Local knowledge

Driver's licence

Descripción del empleo

Purpose As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure. Primary Responsibilities Foster genuine connections with guests, making them feel valued and comfortable during their stay Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services Address and resolve guest concerns promptly and professionally Offer expert recommendations for local attractions, restaurants, and activities Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance Skills and Experience Previous customer service experience, preferably in the hospitality industry A track record of effectively managing multiple tasks and excelling in high-pressure situations Strong problem-solving abilities and a proactive approach Outstanding communication and interpersonal abilities Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge Drivers licence - possessing an open (manual) drivers licence is advantageous Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required

Concierge Surfers Paradise, Queensland, AU