Complex Case Manager

The University of Western Australia; Perth; On-site; AUD 140,000 - 148,000; Full time

Benefits offered by this job

Flexible working options

Parental leave

Superannuation 17%

Salary packaging

Long service progression

Course discounts

Discounted health insurance

Employee Assistance Program

Job summary

The University of Western Australia (UWA) is seeking an experienced professional to lead complex case management and coordinate high‑risk wellbeing support for students. This full-time vacancy sits in Student Health and Wellbeing and offers the opportunity to influence trauma‑informed services across a world‑ranked campus.

The role requires a relevant tertiary qualification, extensive crisis intervention and risk assessment experience, and proven ability to lead multidisciplinary teams, train

Qualifications

• Tertiary qualification in Social Work, Psychology, Mental Health or Counselling with professional registration.
• Experience providing complex case management, crisis intervention and risk assessment.
• Experience managing critical incidents and high-risk situations.
• Ability to lead multidisciplinary teams through coaching and stakeholder engagement.
• Strong communication and relationship-building skills with training ability.

Responsibilities

• Lead complex case management for wellbeing, safety and inclusion concerns.
• Manage serious student incidents and provide expert advice and risk assessment.
• Provide leadership, clinical guidance, staff training and partnership development.
• Strengthen referral pathways and continuous service improvement.

Skills

Complex case management

Crisis intervention

Risk assessment

Leadership

Communication

Education

Social Work degree

Psychology degree

Mental Health qualification

Counselling qualification

Job description

About The University of Western Australia

The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.It has almost 24,000 students enrolled across four...

• Lead complex case management and critical incident response that directly supports student wellbeing, safety and success.
• Join a multidisciplinary leadership team delivering trauma-informed, student-centred services at a world top 100 university.
• Full-time (1.0 FTE) appointment on an ongoing basis.
• Base salary range: $139,660 – $147,783 p.a. (pro‑ratio) plus 17% superannuation.

About the area

Student Health and Wellbeing sits within the Directorate of Student Life and Community and plays a critical role in delivering a safe, inclusive and supportive student experience. The team provides integrated wellbeing, mental health and medical services across the student lifecycle, guided by the University's Mental Health and Wellbeing Framework and Safe, Respectful and Inclusive Communities Framework.

Working collaboratively with students, academic staff, residential colleges, community organisations and specialist services, the division delivers prevention, early intervention and recovery‑focused support that promotes student wellbeing, belonging, safety and academic success.

About the opportunity

• Lead complex case management for students experiencing significant wellbeing, mental health, family and domestic violence, sexual harm, safety or inclusion‑related concerns, coordinating internal and external support services to achieve positive outcomes.
• Manage serious student incidents and provide expert advice, risk assessment and guidance to University stakeholders, contributing to a coordinated and effective response to high‑risk and complex situations.
• Provide leadership, clinical guidance, staff training and partnership development to strengthen student support systems, referral pathways, wellbeing programs and continuous service improvement.

About you

• Relevant tertiary qualification in Social Work, Psychology, Mental Health, Counselling or a related discipline, with current registration or membership of a relevant professional association such as AASW.
• Extensive experience providing complex case management, crisis intervention, risk assessment and coordinated care for individuals with multiple and complex needs.
• Demonstrated experience managing critical incidents and high‑risk situations, using sound judgement and evidence‑based approaches in fast‑paced environments.
• Proven ability to lead and support multidisciplinary teams through coaching, clinical supervision, stakeholder engagement and collaborative problem solving.
• Highly developed communication, relationship‑building and organisational skills, with the ability to deliver training, influence stakeholders and manage competing priorities effectively.

Note: Employment checks will include information on gender‑based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance and a WA Working with Children Check, will be required by the successful applicant.

Closing date: 11:55 PM AWST on Friday 2nd October

This position is only open to applicants with relevant rights to work in Australia.

• Flexible working options.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.
• Salary packaging available.
• Incremental progression based on 12 months continuous service.
• Up to 25% discount on eligible UWA full‑fee courses.
• Discounted health insurance.
• Employee Assistance Program.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement.