Complex Case Coordinator

The University of Western Australia; Perth; On-site; AUD 108,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Generous paid leave

Up to 17% employer paid superannuation

Salary packaging available

Incremental progression

Discount on UWA courses

Discounted health insurance

Employee Assistance Program

Job summary

The University of Western Australia is seeking a qualified social work professional to provide complex case management and therapeutic support for students with diverse and challenging needs. The role involves coordinating responses to critical incidents and ensuring timely, appropriate care.

Successful applicants will have AASW registration, relevant qualifications, and proven experience in crisis intervention and program delivery to improve student wellbeing across a large campus community in

Qualifications

• Extensive experience providing case management and therapeutic interventions to a diverse group of students with multiple and complex needs.
• Ability to manage complex clinical problems and situations requiring immediate intervention.
• Proven ability to develop, deliver and evaluate programs and training that focus on student wellbeing.

Responsibilities

• Provide complex case management services to students experiencing multiple and complex issues impacting wellbeing, including high‑risk situations.
• Assist the Complex Case Manager and Student Critical Incident Response team by coordinating responses to student critical incidents with timely support.
• Provide comprehensive case management for vulnerable domestic and international students, assessing needs and coordinating internal and external services.

Skills

Case management

Therapeutic interventions

Crisis intervention

Referral coordination

Student wellbeing

Education

Relevant degree

AASW registration

Tools

Assessment tools

Job description

About The University of Western Australia

The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.It has almost 24,000 students enrolled across four...

• Empower students to succeed through meaningful case management and support.
• Build strong partnerships and drive positive wellbeing outcomes across UWA.
• Full-time appointment on an ongoing basis.
• Base salary range: $108,413 – $120,287 p.a. plus 17% superannuation.

About the area

The Directorate of Student Life and Community sits within the Education and Student Experience Portfolio, overseen by the Deputy Vice Chancellor (Education and Student Experience). Student Life and Community play an integral role in the shared strategic goal of providing a world-class student experience. The Directorate comprises five core divisions: the Student Conduct and Resolution Centre, Student Engagement and Belonging, Student Equity and Accessibility, Student Health and Wellbeing, and UWA Sport. The Directorate delivers an integrated suite of services and initiatives across the student lifecycle, including programs and activities that promote access and participation at UWA, foster inclusion, belonging and community connection, support safety, health and wellbeing, advance equity and accessibility, encourage positive student conduct and early resolution pathways, and enhance engagement in learning, university life, and leadership. The Directorate works in close partnership with the student Guild, student associations, affiliated residential colleges, and the broader Education and Student Experience portfolio to ensure an integrated, student-centred approach aligned with UWA’s strategic priorities and values.

The Division of Student Health and Wellbeing facilitates high-quality student experience through the provision of integrated and comprehensive services. Reporting to the Director, the Division is responsible for the strategic oversight and delivery of the UWA Mental Health and Wellbeing Framework and the UWA Safe, Respectful and Inclusive Communities Framework. Student Health and Wellbeing lead an integrated continuum of primary prevention, secondary intervention and tertiary support and recovery services enhancing student safety, health and wellbeing and contributing to academic success. The division provides trauma informed prevention and early intervention, cohort-based initiatives and timely access to low-barrier services through both the nationally accredited Mental Health and Wellbeing Service and Medical Centre. The Division leads primary prevention education and training, alongside trauma-informed clinical response and support for students impacted by gender-based violence and other harmful behaviours, fostering a safe, inclusive, respectful and supportive university environment.

About the opportunity

• Provide complex case management services to students experiencing multiple and complex issues that are impacting on their wellbeing. This will include case management for students entering into / exiting the acute mental health system, students in high-risk domestic violence situations, sexual assault or sexual harassment, student diversity, equity and inclusion matters and other high-risk matters.
• Assist the Complex Case Manager and Student Critical Incident Response team by effectively coordinating responses to student critical incidents, ensuring timely and appropriate support is provided.
• Provide comprehensive case management services for vulnerable domestic and international students including the assessment of needs, referral to and coordination of internal and external services involved in the care of the student and acting as one of the key points of contact for matters relating to that student.

About you

• Relevant tertiary qualification or demonstrated equivalent competency.
• Current registration with an associated professional organisation, such as Australian Association of Social Workers (AASW).
• Accredited mental health social workers are encouraged to apply.
• Extensive experience providing case management and therapeutic interventions to a diverse group of students with multiple and complex needs, including assessment, crisis and short-term intervention, referral to and coordination of services. Ability to manage complex clinical problems and situations requiring immediate intervention.
• Proven ability to develop, deliver and evaluate effective programs and training that focus on student wellbeing.

Note

As part of the recruitment process, candidates will be required to complete declarations in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. A current National Police Clearance and current WA Working with Children Check will be required by the successful applicant.

Closing date: 11:55 PM AWST on Friday, 2 October 2026

This position is only open to applicants with relevant rights to work in Australia.

• Flexible working options.
• Generous paid leave including parental leave.
• Up to 17% employer paid superannuation.
• Salary packaging available.
• Incremental progression based on 12 months continuous service.
• Up to 25% discount on eligible UWA full-fee courses.
• Discounted health insurance.
• Employee Assistance Program.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. To enable a quick response, please include the 6-digit job reference number.