Hybrid Insurance & Claims Case Manager (12-Month)

CareSuper Pty Ltd; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

5 weeks annual leave

17 weeks parental leave

Wellbeing & development programs

Job summary

CareSuper Pty Ltd is seeking two Insurance & Claims Case Managers for a 12-month fixed term contract (Melb or Hobart). You will manage a diverse portfolio of insurance and claims matters in a regulated superannuation environment, delivering timely outcomes with empathy and professionalism.

You will assess claims, liaise with members and stakeholders, and support continuous improvement across claims systems. Hybrid work arrangement and generous leave provisions are available.

Qualifications

• Experience in superannuation administration, insurance or claims management.
• Strong knowledge of superannuation, insurance and claims handling practices.
• Proven case management experience from start to finish.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with compliance requirements.
• RG146 certification, or willingness to obtain.

Responsibilities

• Manage a portfolio of insurance and claims cases (Death, TPD, Income Protection, Terminal Illness, Early Release due to Ill Health).
• Provide empathetic member service and support through the claims process.
• Assess claims, collate information and prepare recommendations for decision-making authorities.
• Liaise with members, beneficiaries, representatives, insurers and stakeholders to progress claims.
• Conduct claim-related calls and manage correspondence through the lifecycle.
• Maintain governance documentation and case notes.

Skills

Superannuation

Insurance claims

Claims management

RG146

Education

RG146 certification

Job description

CareSuper Pty Ltd is seeking two Insurance & Claims Case Managers for a 12-month fixed term contract (Melb or Hobart). You will manage a diverse portfolio of insurance and claims matters in a regulated superannuation environment, delivering timely outcomes with empathy and professionalism.

You will assess claims, liaise with members and stakeholders, and support continuous improvement across claims systems. Hybrid work arrangement and generous leave provisions are available.