Compassionate Office Administrator – Funeral Home

Mulqueen Group Australia; Greater Bendigo; On-site; AUD 48,000 - 64,000; Full time

Job summary

Mulqueen Family Funerals in Bendigo is seeking an Office Administrator to join our compassionate team. You will support the smooth and respectful operation of our funeral home, greet clients, handle inquiries, and coordinate services with funeral directors.

The role requires empathy, strong organizational skills, and discretion. You will manage appointments, records, and general office tasks, with on-call roster responsibilities after a qualifying period.

Qualifications

• Compassionate support for grieving families and visitors.
• Excellent organizational abilities and attention to detail.
• Effective verbal and written communication skills.
• Commitment to delivering exceptional customer service.
• Ability to handle sensitive information with discretion.
• Excellent time management and multitasking skills.
• Team player with collaborative approach.
• Above average IT skills with Microsoft Office suite.
• Willingness to adapt to funeral services industry.
• Open to potential training as a Funeral Director after qualifying period.

Responsibilities

• Greeting and assisting clients and visitors in a compassionate manner.
• Handling phone calls, emails, and inquiries with sensitivity and professionalism.
• Managing appointments and scheduling funeral services.
• Maintaining accurate records and databases.
• Preparing and distributing necessary documentation.
• Coordinating with funeral directors and staff for service arrangements.
• Overseeing office supplies and equipment inventory.
• Assisting with general office tasks as needed.
• Participation in an on-call (telephone) roster after a qualifying period.

Skills

Compassion

Empathy

Organizational skills

Communication

Customer service

Confidentiality

Time management

Team player

IT skills

Funeral industry exposure

Tools

Microsoft Office

Job description

Mulqueen Family Funerals in Bendigo is seeking an Office Administrator to join our compassionate team. You will support the smooth and respectful operation of our funeral home, greet clients, handle inquiries, and coordinate services with funeral directors.

The role requires empathy, strong organizational skills, and discretion. You will manage appointments, records, and general office tasks, with on-call roster responsibilities after a qualifying period.