Office Administrator

FC Brown and Co Funeral Directors; Queensland; On-site; AUD 55,000 - 65,000; Full time

Job summary

FC Brown and Co Funeral Directors in Bundaberg, QLD is seeking an Office Administrator to support families, funeral directors, and the team. You will keep operations organized and dignified, helping families navigate arrangements during a difficult time.

The role blends administrative excellence with compassionate service, requiring strong communication, accuracy in records, and discreet handling of sensitive information, with duties spanning reception, scheduling, invoicing, and documentation.

Qualifications

• Experience in administrative support for families in a funeral/home environment.
• Proficient in maintaining filing systems, documentation, and records.
• Ability to prepare invoices and manage basic bookkeeping tasks.
• Committed to confidentiality and respectful handling of sensitive information.

Responsibilities

• Greet families and visitors with warmth, empathy, and professionalism; provide guidance and assistance.
• Handle incoming calls, emails, and enquiries; respond promptly and with sensitivity.
• Assist with scheduling arrangements, prepare service documentation, communicate details clearly.
• Maintain organised filing systems; prepare correspondence; manage records and daily tasks.
• Prepare, process, and securely manage legal and regulatory paperwork with accuracy.
• Provide administrative support to funeral directors, arrangers, and management; assist with service preparation.
• Prepare invoices, process payments, manage petty cash, and support basic bookkeeping tasks.
• Monitor office supplies, coordinate deliveries, and keep spaces tidy and presentable.
• Confidently use scheduling software, databases, and communication tools; maintain digital records.

Skills

Compassionate

Organised

Communication skills

Discretion

Attention to detail

Job description

FC Brown and Co Funeral Directors – Bundaberg QLD

The Office Administrator plays a vital role in supporting families, funeral directors, and the wider team by ensuring the smooth, organised, and dignified operation of the funeral home. This position blends administrative excellence with compassionate service, helping families navigate arrangements during one of life’s most difficult moments.

Key Responsibilities:

• Family Support & Reception — Greet families and visitors with warmth, empathy, and professionalism; provide clear guidance and assistance.
• Communication Management — Handle incoming calls, emails, and enquiries; respond promptly, respectfully, and with sensitivity.
• Service Coordination — Assist with scheduling arrangements, preparing service documentation, and ensuring all details are accurately recorded and communicated.
• Administrative Operations — Maintain organised filing systems, prepare correspondence, manage records, and support daily office tasks.
• Compliance & Documentation — Prepare, process, and securely manage legal and regulatory paperwork with accuracy and confidentiality.
• Team Assistance — Provide administrative support to funeral directors, arrangers, and management; assist with service preparation when required.
• Financial Administration — Prepare invoices, process payments, manage petty cash, and support basic bookkeeping tasks.
• Resource & Facility Management — Monitor office supplies, coordinate deliveries, and ensure shared spaces remain tidy and presentable.
• Technology & Systems — Confidently use scheduling software, databases, and communication tools; maintain accurate digital records.

Key Attributes:

• Compassionate and calm, able to support grieving families with dignity and care.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities.
• Professional communicator, both written and verbal, with a warm and reassuring manner.
• Discreet and trustworthy, committed to confidentiality and respectful handling of sensitive information.
• Adaptable, able to respond to changing needs and support the team during busy or emotionally demanding periods.

We welcome applications from individuals who share our commitment to serving families with dignity, compassion, and excellence.