Compassionate Office Administrator - Funeral Home

FC Brown and Co Funeral Directors; Queensland; On-site; AUD 55,000 - 65,000; Full time

Job summary

FC Brown and Co Funeral Directors in Bundaberg, QLD is seeking an Office Administrator to support families, funeral directors, and the team. You will keep operations organized and dignified, helping families navigate arrangements during a difficult time.

The role blends administrative excellence with compassionate service, requiring strong communication, accuracy in records, and discreet handling of sensitive information, with duties spanning reception, scheduling, invoicing, and documentation.

Qualifications

• Experience in administrative support for families in a funeral/home environment.
• Proficient in maintaining filing systems, documentation, and records.
• Ability to prepare invoices and manage basic bookkeeping tasks.
• Committed to confidentiality and respectful handling of sensitive information.

Responsibilities

• Greet families and visitors with warmth, empathy, and professionalism; provide guidance and assistance.
• Handle incoming calls, emails, and enquiries; respond promptly and with sensitivity.
• Assist with scheduling arrangements, prepare service documentation, communicate details clearly.
• Maintain organised filing systems; prepare correspondence; manage records and daily tasks.
• Prepare, process, and securely manage legal and regulatory paperwork with accuracy.
• Provide administrative support to funeral directors, arrangers, and management; assist with service preparation.
• Prepare invoices, process payments, manage petty cash, and support basic bookkeeping tasks.
• Monitor office supplies, coordinate deliveries, and keep spaces tidy and presentable.
• Confidently use scheduling software, databases, and communication tools; maintain digital records.

Skills

Compassionate

Organised

Communication skills

Discretion

Attention to detail

Job description

FC Brown and Co Funeral Directors in Bundaberg, QLD is seeking an Office Administrator to support families, funeral directors, and the team. You will keep operations organized and dignified, helping families navigate arrangements during a difficult time.

The role blends administrative excellence with compassionate service, requiring strong communication, accuracy in records, and discreet handling of sensitive information, with duties spanning reception, scheduling, invoicing, and documentation.