Compassionate Admin Clerk – Front Desk & Client Support

InvoCare; Dapto; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Reward and recognition programs

Tailored induction and training

Well designed facilities

Networking opportunities

Birthday and paid parental leave

Employee Assistance Program

Diversity and equal opportunity

Job summary

InvoCare is a leading provider of funeral services with operations across Australia, New Zealand and Singapore. This role sits at the main Park's office where you will greet families, answer inquiries by phone or in person, and support staff with administrative tasks.

You will work in a supportive team, handling multiple tasks with care and sensitivity, ensuring a high standard of customer service and administrative accuracy in a busy environment.

Qualifications

• Competent administrative skills with an eye for detail and ability to follow
• Good telephone manner and comfortable managing incoming telephone calls
• Excellent written and oral communication skills

Responsibilities

• Being the first point of contact for families and the community, you will provide excellent customer service at all levels of contact with internal and external customers to the main Park's office, by telephone and face-to-face, along with exceptional administration support to staff in the office.
• There is a lot to juggle with this role and a lot of variety so the ability to multitask and adapt is a must.

Skills

Customer service

Telephone handling

Communication skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

InvoCare is a leading provider of funeral services with operations across Australia, New Zealand and Singapore. This role sits at the main Park's office where you will greet families, answer inquiries by phone or in person, and support staff with administrative tasks.

You will work in a supportive team, handling multiple tasks with care and sensitivity, ensuring a high standard of customer service and administrative accuracy in a busy environment.