Compassionate Collections Officer – Aged Care

Kennedy Reid | Recruitment Agency; Brisbane; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Salary packaging benefits

Professional development opportunities

Employee Assistance Program and wellbe

Zusammenfassung

Ozcare is seeking a permanent full-time Finance Officer to join the Aged Care Finance team at Kangaroo Point. You will manage resident billing, accommodation payments and reconciliations, delivering accurate financial administration to support high-quality aged care services.

Reporting to the Finance Manager, you will work with residents, families and staff to ensure timely processing and continuous improvement within a collaborative, not-for-profit environment.

Qualifikationen

• Experience in finance administration, accounts receivable or accounting support.
• Proficient in MS Excel and Outlook.
• Demonstrated accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to build relationships with diverse stakeholders.
• Ability to work autonomously and manage competing deadlines.

Aufgaben

• Manage end-to-end resident billing and direct debit processes.
• Maintain resident accounts, admissions, departures, bonds and refunds.
• Administer accommodation payments (RADs, DAPs) and compliance.
• Prepare monthly reconciliations and support financial reporting.
• Process transactions accurately and timely.
• Maintain accurate resident financial and billing records.
• Handle finance inbox and enquiries from residents/families/employees.
• Support invoicing, receipting, data entry and admin tasks.
• Contribute to continuous improvement and document finance procedures.
• Collaborate with Finance and Aged Care teams to deliver service outcomes.

Kenntnisse

Finance administration experience

MS Office (Excel, Outlook)

Attention to detail

Communication skills

Stakeholder relationship building

Deadline management

Ausbildung

Certificate IV in Accounting, Finance, Business Administration

Tools

Finance systems

Jobbeschreibung

About us

At Ozcare, we're committed to supporting older Australians to live with dignity, independence and quality care. As one of Queensland's leading not-for-profit organisations, we're seeking a permanent full-time Finance Officer to join our Aged Care Finance team based at our Corporate Office in Kangaroo Point. This is an excellent opportunity for a detail-oriented finance professional who enjoys working in a collaborative environment and wants to make a meaningful contribution to the delivery of quality aged care services.

About the role

Reporting to the Finance Manager – Aged Care, you will assist with a range of financial and accounting functions supporting Ozcare's Residential Aged Care services. You will be responsible for resident billing, accommodation payments, reconciliations and financial administration, while providing exceptional service to residents, families and internal stakeholders.

The role requires a high level of accuracy, strong organisational skills and the ability to manage competing priorities within a busy finance environment.

Key responsibilities

• Manage end-to-end resident billing and direct debit processes
• Maintain resident accounts, including admissions, departures, bonds and refund transactions
• Administer accommodation payments, including RADs, DAPs and associated government compliance requirements
• Prepare monthly reconciliations and support financial reporting activities
• Process accounting transactions accurately and within required timeframes
• Maintain accurate resident financial and billing records
• Manage the Aged Care Finance inbox and respond to enquiries from residents, families and employees
• Assist with invoicing, receipting, data entry and other finance administration activities
• Support continuous improvement initiatives and maintain finance procedures and documentation
• Work collaboratively with the wider Finance and Aged Care teams to deliver high-quality service outcomes

About you

• Previous experience in a finance administration, accounts receivable or accounting support role
• Certificate IV in Accounting, Finance, Business Administration or equivalent experience
• Demonstrated experience using finance systems and Microsoft Office applications, particularly Excel and Outlook
• Excellent attention to detail and a commitment to accuracy
• Strong written and verbal communication skills
• The ability to build positive relationships with a diverse range of stakeholders
• Proven ability to work autonomously and manage competing deadlines
• A high level of professionalism, discretion and confidentiality
• A commitment to continuous improvement and delivering exceptional customer service

Why Join Ozcare?

• Competitive salary and access to salary packaging benefits
• Join one of Queensland's most respected not-for-profit organisations
• Convenient corporate office located in Kangaroo Point
• Supportive and collaborative team environment
• Ongoing learning and professional development opportunities
• The opportunity to develop specialist knowledge in aged care finance and accommodation funding
• Employee Assistance Program and wellbeing support
• Work for an organisation that genuinely lives its values of Integrity, Respect, Empathy and Compassion

Additional requirements

• Current National Police Certificate (valid within the past 3 years or willingness to obtain)
• Evidence of required vaccinations in accordance with Ozcare policy and legislative requirements