Accounts Receivable Officer

Respect Group; City of Devonport; On-site; AUD 70,000 - 80,000; Full time

Job summary

Respect Group is seeking an Accounts Receivable Officer to ensure accurate and timely billing across our aged care services. You will be responsible for resident billing processes, account management and resolving discrepancies with a focus on service quality.

You’ll join a supportive team, use Microsoft Dynamics 365 Business Central and Excel, and contribute to continuous improvement while meeting deadlines and customer expectations.

Qualifications

• Experience in accounts receivable or finance administration.
• Strong numerical skills and attention to detail.
• Excellent communication and customer service.
• Proactive problem-solving and ability to work with others.

Responsibilities

• Processing resident billing, invoices, adjustments, credits and refunds accurately and within required timeframes.
• Managing resident accounts, including admissions, departures and changes to fees and charges.
• Investigating and resolving billing discrepancies and responding to customer enquiries.
• Processing payments, direct debits and account reconciliations.
• Reviewing and actioning fee and funding adjustments.
• Working collaboratively with colleagues and operational teams to resolve issues and improve processes.
• Meeting individual and team performance measures while maintaining high standards of accuracy and customer service.

Skills

Accounts receivable

Finance administration

Numerical skills

Excel proficiency

Customer service

Problem-solving

Attention to detail

Education

Tertiary qualification in Accounting/Bookkeeping/Business Admin

Tools

Microsoft Dynamics 365 Business Central

Microsoft Excel

Job description

About Us

Respect is a rapidly growing, not-for-profit aged care provider with a proud history of supporting older Australians.

Our purpose is simple: We exist to ensure older people receive the care they deserve, no matter where they live.

we’re driven by values, not profit, and we are proud to support older Australians with high-quality, person-centred services.

About the Role

As an Accounts Receivable Officer, you'll play an important role in ensuring accurate and timely billing while delivering exceptional service to our residents, their families and representatives.

Working within a supportive team, you'll be responsible for a range of billing and accounts receivable activities across our aged care services.

This is more than a traditional transactional role. We're looking for people who are curious, enjoy investigating and resolving issues, and take ownership of delivering quality outcomes.

The annual salary is $75,000 plus superannuation and salary packaging benefits.

Your key responsibilities will include:

• Processing resident billing, invoices, adjustments, credits and refunds accurately and within required timeframes.
• Managing resident accounts, including admissions, departures and changes to fees and charges.
• Investigating and resolving billing discrepancies and responding to customer enquiries.
• Processing payments, direct debits and account reconciliations.
• Reviewing and actioning fee and funding adjustments.
• Working collaboratively with colleagues and operational teams to resolve issues and improve processes.
• Meeting individual and team performance measures while maintaining high standards of accuracy and customer service.
• Supporting the implementation of new systems, processes and ways of working.

About You

We're looking for someone who combines strong attention to detail with excellent problem-solving and customer service skills.

To be successful, you'll bring:

• Experience in accounts receivable, finance administration or a similar role.
• Tertiary qualification in Accounting, Bookkeeping, Business Administration or a related discipline.
• Strong numerical skills and attention to detail.
• A proactive approach to investigating issues and finding solutions.
• Excellent communication skills, with the ability to explain financial information clearly and sensitively.
• Confidence working with financial systems and Microsoft Excel.
• The ability to manage competing priorities and meet deadlines.
• A positive attitude towards change, technology and continuous improvement.
• A collaborative approach and willingness to support your colleagues.

Experience in aged care, healthcare, high-volume billing environments or Microsoft Dynamics 365 Business Central will be highly regarded, but is not essential.

Why Join Respect?

This is an opportunity to join a growing organisation at an exciting time and make a meaningful contribution to how our Finance function operates.

You’ll enjoy:

• Making a difference: Your work directly supports older Australians and their families.
• Being part of change: Help shape and improve how we work as we introduce new technology and processes.
• Career development: Build your skills and experience within a large and growing finance function.
• A supportive team: Work alongside colleagues who value collaboration, accountability and continuous improvement.
• Purpose-driven work: Be part of a not-for-profit organisation committed to providing quality aged care.