Compassionate Client Services & Admin Specialist (MASS)

Queensland Government; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Family-friendly environment

Salary packaging

Professional development allowances

Job summary

Queensland Government is seeking a dedicated administrator to support the Medical Aids Subsidy Scheme (MASS). You will assist clients, families and carers through a high-volume phone-based environment, delivering accurate data entry, word processing and records management.

The role requires strong interpersonal and written communication, attention to detail, and the ability to work with a multidisciplinary team while upholding confidentiality and quality standards.

Qualifications

• Experience delivering high-volume administrative support in a health or government context is advantageous.
• Strong written and verbal communication skills with empathy for clients and families.
• Ability to accurately process information and maintain client records.

Responsibilities

• Provide compassionate client service and administrative support through MASS.
• Support clients, families and carers, including those with complex and palliative care needs.
• Perform data entry, word processing, information processing and maintain client records and databases.
• Coordinate assistive aids and equipment supplies, including repairs and maintenance.
• Collaborate with a multidisciplinary team while applying scheme policies and maintaining confidentiality.

Skills

Data entry

Phone-based support

Interpersonal communication

Administrative support

Attention to detail

Tools

Microsoft Word

Excel

Client databases

Job description

Queensland Government is seeking a dedicated administrator to support the Medical Aids Subsidy Scheme (MASS). You will assist clients, families and carers through a high-volume phone-based environment, delivering accurate data entry, word processing and records management.

The role requires strong interpersonal and written communication, attention to detail, and the ability to work with a multidisciplinary team while upholding confidentiality and quality standards.