Client Service Officer

Queensland Health; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Family-friendly environment

Career development opportunities

Generous leave entitlements

Salary packaging

Job summary

Queensland Health's Medical Aids Subsidy Scheme (MASS) is seeking a compassionate client service officer to provide high‑volume, phone‑based information and administrative support. You will assist clients, families and carers, handle data entry and records, coordinate assistive aids, and work with a multidisciplinary team to apply policy while maintaining confidentiality and quality improvement.

The role emphasizes empathy, accuracy, and teamwork in a family‑friendly public health environment

Qualifications

• Demonstrate strong interpersonal, oral and written communication skills, with the ability to respond sensitively to clients and families experiencing health challenges.
• Have sound data processing and word processing skills, with a strong focus on accuracy and attention to detail.
• Work effectively with minimal supervision as part of a multidisciplinary team, managing competing priorities and meeting tight deadlines.
• Apply policies, procedures and guidelines to make sound decisions while supporting a respectful, inclusive and safe working environment.

Responsibilities

• Support clients, families and carers, including people with complex and palliative care needs, by providing information and assistance in a high-volume, phone-based environment.
• Deliver accurate administrative support through data entry, word processing, information processing and maintaining client records and databases.
• Coordinate assistive aids and equipment supplies, including repairs and maintenance, to support eligible clients.
• Work collaboratively with a multidisciplinary team, applying scheme policies and procedures while contributing to continuous quality improvement and maintaining client confidentiality.

Skills

Compassionate communication

Data entry

Word processing

Client service

Job description

Make a Difference Through Compassionate Client Service

Help Queenslanders access essential assistive technology through compassionate client support and accurate administration with Metro South Health's Medical Aids Subsidy Scheme.

Your new role:

Make a meaningful difference to Queenslanders by providing compassionate client service and administrative support through the Medical Aids Subsidy Scheme (MASS).

• Support clients, families and carers, including people with complex and palliative care needs, by providing information and assistance in a high-volume, phone-based environment.
• Deliver accurate administrative support through data entry, word processing, information processing and maintaining client records and databases.
• Coordinate assistive aids and equipment supplies, including repairs and maintenance, to support eligible clients.
• Work collaboratively with a multidisciplinary team, applying scheme policies and procedures while contributing to continuous quality improvement and maintaining client confidentiality.

About you:

You are a compassionate and organised communicator who can balance sensitive client interactions with accurate, high-volume administrative work.

• Demonstrate strong interpersonal, oral and written communication skills, with the ability to respond sensitively to clients and families experiencing health challenges.
• Have sound data processing and word processing skills, with a strong focus on accuracy and attention to detail.
• Work effectively with minimal supervision as part of a multidisciplinary team, managing competing priorities and meeting tight deadlines.
• Apply policies, procedures and guidelines to make sound decisions while supporting a respectful, inclusive and safe working environment.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Medical Aids Subsidy Scheme (MASS) provides funding for assistive technology to eligible Queensland residents who have a permanent and stabilised condition or disability. The scheme assists people to live at home and avoid early or inappropriate residential care or hospitalisation. Assistive technology is subsidised on a permanent loan basis, through private ownership or the supply of consumables.

MASS is a statewide service managed by Queensland health and hosted through the Metro South Hospital Health Service with offices in Brisbane and Townsville.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.