Client Service Officer

Queensland Government; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Family-friendly environment

Salary packaging

Professional development allowances

Job summary

Queensland Government is seeking a dedicated administrator to support the Medical Aids Subsidy Scheme (MASS). You will assist clients, families and carers through a high-volume phone-based environment, delivering accurate data entry, word processing and records management.

The role requires strong interpersonal and written communication, attention to detail, and the ability to work with a multidisciplinary team while upholding confidentiality and quality standards.

Qualifications

• Experience delivering high-volume administrative support in a health or government context is advantageous.
• Strong written and verbal communication skills with empathy for clients and families.
• Ability to accurately process information and maintain client records.

Responsibilities

• Provide compassionate client service and administrative support through MASS.
• Support clients, families and carers, including those with complex and palliative care needs.
• Perform data entry, word processing, information processing and maintain client records and databases.
• Coordinate assistive aids and equipment supplies, including repairs and maintenance.
• Collaborate with a multidisciplinary team while applying scheme policies and maintaining confidentiality.

Skills

Data entry

Phone-based support

Interpersonal communication

Administrative support

Attention to detail

Tools

Microsoft Word

Excel

Client databases

Job description

Your new role:Make a meaningful difference to Queenslanders by providing compassionate client service and administrative support through the Medical Aids Subsidy Scheme (MASS).Support clients, families and carers, including people with complex and palliative care needs, by providing information and assistance in a high-volume, phone-based environment.Deliver accurate administrative support through data entry, word processing, information processing and maintaining client records and databases.Coordinate assistive aids and equipment supplies, including repairs and maintenance, to support eligible clients.Work collaboratively with a multidisciplinary team, applying scheme policies and procedures while contributing to continuous quality improvement and maintaining client confidentiality.About you:You are a compassionate and organised communicator who can balance sensitive client interactions with accurate, high-volume administrative work.Demonstrate strong interpersonal, oral and written communication skills, with the ability to respond sensitively to clients and families experiencing health challenges.Have sound data processing and word processing skills, with a strong focus on accuracy and attention to detail.Work effectively with minimal supervision as part of a multidisciplinary team, managing competing priorities and meeting tight deadlines.Apply policies, procedures and guidelines to make sound decisions while supporting a respectful, inclusive and safe working environment.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About us:The Medical Aids Subsidy Scheme (MASS) provides funding for assistive technology to eligible Queensland residents who have a permanent and stabilised condition or disability. The scheme assists people to live at home and avoid early or inappropriate residential care or hospitalisation. Assistive technology is subsidised on a permanent loan basis, through private ownership or the supply of consumables.MASS is a statewide service managed by Queensland health and hosted through the Metro South Hospital Health Service with offices in Brisbane and Townsville.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.