Compassionate Medical Admin & Patient Services

MSI Australia; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 + $2,650

Professional development access

Up to 14 weeks parental leave

Employee Assistance Program

Discounted clinical services

Job summary

MSI Australia, Melbourne clinics, seeks a Medical Administrative Assistant to provide a professional, empathetic point of contact for clients. You will ensure correct client admissions, assess eligibility for government benefits, and manage invoicing and documentation for claiming.

You will support data entry, medical records integrity, and privacy while delivering excellent service. The role reports to the Nurse Unit Manager and runs 32 hours over four days weekly.

Qualifications

• Experience in a client-focused healthcare environment.
• Ability to learn and operate complex computer programs.
• Knowledge of private health insurance and healthcare billing.
• Demonstrated attention to accuracy and confidentiality.
• Strong written and spoken English.

Responsibilities

• Provide a safe, supportive reception and correct client admissions.
• Manage inbound calls and professional phone manner.
• Ensure client privacy and confidentiality at all times.
• Assist with data entry, billing, and Medicare/private health invoicing.
• Maintain accurate medical records and prepare discharge summaries.
• Support the Nurse Unit Manager by escalating risks and questions.

Skills

Pro-choice advocate

Strong data entry skills

Client-focused healthcare experience

Excellent written and spoken English

Time management & prioritisation

Adaptability and teamwork

Tools

Hospital software

EFTPOS/billing systems

Medical records management software

Job description

MSI Australia, Melbourne clinics, seeks a Medical Administrative Assistant to provide a professional, empathetic point of contact for clients. You will ensure correct client admissions, assess eligibility for government benefits, and manage invoicing and documentation for claiming.

You will support data entry, medical records integrity, and privacy while delivering excellent service. The role reports to the Nurse Unit Manager and runs 32 hours over four days weekly.