Compassionate Funeral Services Sales Consultant

InvoCare; Ryde; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Rewards program

Induction & training

Modern facilities

Networking opportunities

Birthday leave

Parental leave

Employee assistance program

Job summary

InvoCare is a leading funeral services provider with operations across Australia. We are seeking a customer-focused professional to respond to inquiries and tailor solutions that meet families' needs.

With a background in sales and service, you will build rapport, handle multiple tasks, maintain confidentiality, and work toward KPIs while delivering compassionate care to clients during a difficult time.

Qualifications

• Background in customer service and sales.
• Experience in service-driven organisation with KPI targets.
• Ability to build rapport and trust with customers ethically.
• Resilience and commitment to perform in a busy environment.
• Ability to prioritise and multi-task while maintaining discretion.
• High attention to detail and confidentiality.

Responsibilities

• Respond to incoming inquiries and package solutions that meet customer needs.
• Build rapport and trust with customers in an honest and ethical manner.
• Maintain confidentiality and handle sensitive information with care.
• Meet KPI targets through customer-focused engagements.

Skills

Customer service

Sales experience

Empathy

Rapport building

Resilience

Multi-tasking

Confidentiality

Attention to detail

Job description

InvoCare is a leading funeral services provider with operations across Australia. We are seeking a customer-focused professional to respond to inquiries and tailor solutions that meet families' needs.

With a background in sales and service, you will build rapport, handle multiple tasks, maintain confidentiality, and work toward KPIs while delivering compassionate care to clients during a difficult time.