Administration Clerk

Narooma; New South Wales; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Reward and recognition programs

Tailored induction and training

Well designed locations with modern设施

Networking opportunities

Birthday and paid parental leave

Employee Assistance Program

Diversity and equal opportunity

Job summary

InvoCare is seeking a customer-focused administrator to be the first point of contact for families and the community at the main Park’s office in New South Wales. You will handle telephone and face-to-face inquiries while delivering high-quality administrative support to staff, with an emphasis on accuracy and empathy.

The role requires strong communication, multitasking ability, and proficiency in Word and Excel to manage schedules, records, and client interactions in a sensitive environment.

Qualifications

• Competent administrative skills with an eye for detail.
• Excellent written and oral communication skills.
• Good telephone manner and comfortable managing incoming telephone calls.
• Computer skills in Word and Excel.

Responsibilities

• Being the first point of contact for families and the community, you will provide excellent customer service at all levels of contact with internal and external customers to the main Park’s office, by telephone and face-to-face.
• You will provide exceptional administration support to staff based in the office.
• Multitask and adapt as required to balance various duties and inquiries.

Skills

Administrative skills

Telephone manner

Written and verbal communication

Word

Excel

Tools

Word

Excel

Job description

Description

InvoCare is an industry leader within the funeral industry, we currently operate over 300funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

About you:

You are looking to extend your customer service experience and develop your administration skills. You want to work in a supportive team and enjoy variety in your role. The best part of your day is always the interactions you have with customers and you have the sensitivity to support customers in all circumstances. You will also have:

• Competent administrative skills with an eye for detail and ability to follow
• Good telephone manner and comfortable managing incoming telephone calls
• Excellent written and oral communication skills
• Computer skills in Word and Excel

About the role:

Being the first point of contact for families and the community, you will be responsible for providing excellent customer service at all levels of contact with internal and external customers to the main Park’s office, by telephone and face-to-face, along with exceptional administration support to the staff based in the office. There is a lot to juggle with this role and a lot of variety so the ability to multitask and adapt is a must.

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer