Administration Clerk

InvoCare; Dapto; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Reward and recognition programs

Tailored induction and training

Well designed facilities

Networking opportunities

Birthday and paid parental leave

Employee Assistance Program

Diversity and equal opportunity

Job summary

InvoCare is a leading provider of funeral services with operations across Australia, New Zealand and Singapore. This role sits at the main Park's office where you will greet families, answer inquiries by phone or in person, and support staff with administrative tasks.

You will work in a supportive team, handling multiple tasks with care and sensitivity, ensuring a high standard of customer service and administrative accuracy in a busy environment.

Qualifications

• Competent administrative skills with an eye for detail and ability to follow
• Good telephone manner and comfortable managing incoming telephone calls
• Excellent written and oral communication skills

Responsibilities

• Being the first point of contact for families and the community, you will provide excellent customer service at all levels of contact with internal and external customers to the main Park's office, by telephone and face-to-face, along with exceptional administration support to staff in the office.
• There is a lot to juggle with this role and a lot of variety so the ability to multitask and adapt is a must.

Skills

Customer service

Telephone handling

Communication skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

About you:

You are looking to extend your customer service experience and develop your administration skills. You want to work in a supportive team and enjoy variety in your role. The best part of your day is always the interactions you have with customers and you have the sensitivity to support customers in all circumstances. You will also have:

• Competent administrative skills with an eye for detail and ability to follow
• Good telephone manner and comfortable managing incoming telephone calls
• Excellent written and oral communication skills
• Computer skills in Word and Excel

About the role:

Being the first point of contact for families and the community, you will be responsible for providing excellent customer service at all levels of contact with internal and external customers to the main Park's office, by telephone and face-to-face, along with exceptional administration support to the staff based in the office. There is a lot to juggle with this role and a lot of variety so the ability to multitask and adapt is a must.

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits