Empathetic Client Advisor - Funeral Services

InvoCare Ltd.; New South Wales; On-site; AUD 55,000 - 65,000; Full time

Job summary

InvoCare Ltd. is seeking a customer-focused professional in New South Wales to respond to inquiries and tailor compassionate solutions for families. You will bring a sales background, empathy, and a commitment to ethical, confidential service.

The role emphasizes client care, collaboration with teams, and the ability to manage multiple tasks in a high-touch funeral service environment.

Qualifications

• Background in customer service and sales.
• Experience in a service-driven organisation with KPI focus.
• Ability to build rapport and trust with customers ethically.
• Strong listening and empathetic communication.

Responsibilities

• Respond to incoming inquiries and package solutions that meet customer needs.
• Work with the community to ensure client needs are met with care.
• Maintain confidentiality and discretion in interactions.
• Prioritise and multi-task in a busy schedule.

Skills

Customer service

Sales experience

Empathy

Attention to detail

Communication

Resilience

Job description

InvoCare Ltd. is seeking a customer-focused professional in New South Wales to respond to inquiries and tailor compassionate solutions for families. You will bring a sales background, empathy, and a commitment to ethical, confidential service.

The role emphasizes client care, collaboration with teams, and the ability to manage multiple tasks in a high-touch funeral service environment.