Family Services Advisor

InvoCare; Ballina Shire; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Birthday leave

Paid parental leave

Employee Assistance Program

Diversity and equal opportunity

Job summary

InvoCare is seeking a customer-service focused professional to respond to inquiries and tailor funeral-service solutions with care and empathy. Experience in sales and service helps you connect with families respectfully, while meeting KPI-like targets and building trusted relationships within a compassionate team.

You will join a supportive workplace that values confidentiality, attention to detail and resilience.

Qualifications

• Background in customer service and sales with direct customer interaction
• Ability to respond empathetically and listen attentively to families
• Comfort working toward KPI targets in a service-driven environment

Responsibilities

• Respond to incoming inquiries from families and communities
• Package solutions that meet customer needs with empathy and care
• Build rapport and trusted relationships with clients while maintaining confidentiality
• Support a respectful, compassionate client-family experience

Skills

Sales experience

Customer service

Rapport building

Resilience

Multitasking

Confidentiality

Attention to detail

Job description

InvoCare is an industry leader within the funeral industry, we currently operate over 300funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

About you:

You have a background in customer service and sales and are looking for your next opportunity. You have worked in an industry with direct customer interaction and are wondering how to combine your experience into a role with heart.

About the role:

Working directly with the community you will respond to incoming inquiries and package solutions that meet customer needs. Empathy and the ability to, sensitivity listen are your key skills as is your results focus. This is a great opportunity to apply your skills from a sales background into the funeral industry and apply some strong values around care and empathy.

In addition you will have:

• Previous sales experience in a service driven organisation working towards KPI's and targets
• A focus on customer service and collaborative business relationships.
• Ability to build rapport and trust with customers in an honest and ethical manner.
• Resilience is a MUST – we want candidates who are focused, committed and passionate.
• Ability to prioritise and multi-task working with a busy schedule
• Ability to maintain confidentiality and discretion
• High attention to detail

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.