Compassionate Client Advisor | Funeral Services

Invocare; Queensland; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Reward programs

Induction and training

Modern locations and facilities

Networking opportunities

Birthday leave

Parental leave

Employee assistance program

Diversity and inclusion

Job summary

InvoCare is seeking a customer-focused individual to respond to inquiries and tailor solutions within the funeral industry. You will engage with the community, listen empathetically, and address client needs while meeting targets with integrity.

Join a diverse team delivering compassionate care and maintaining high standards of service in a role that blends sales experience with meaningful community impact.

Qualifications

• Background in customer service and sales.
• Experience in a service-driven org with KPI targets.
• Empathy and active listening are key.

Responsibilities

• Respond to incoming inquiries and package solutions meeting customer needs.
• Build rapport with customers and provide ethical, trusted guidance.
• Maintain confidentiality and manage multiple tasks in a busy environment.

Skills

Customer service

Sales

KPI targets

Empathy

Confidentiality

Attention to detail

Job description

InvoCare is seeking a customer-focused individual to respond to inquiries and tailor solutions within the funeral industry. You will engage with the community, listen empathetically, and address client needs while meeting targets with integrity.

Join a diverse team delivering compassionate care and maintaining high standards of service in a role that blends sales experience with meaningful community impact.