Community & Resident Experience Coordinator

Anglicare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Exclusive discounts

Employee assistance program

Staff rewards portal

Job summary

Anglicare Sydney is seeking a Retirement Living Coordinator to support residents to live independently, stay connected and enjoy a positive retirement living experience. This full-time, on-site role is based at Minto Gardens, with a Monday to Friday 8:00am–4:00pm schedule.

You will provide exceptional customer service, coordinate administration, events and community engagement, while promoting safety and compliance.

Qualifications

• 2+ years of experience in administration, coordination or resident services.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Proficiency with MS Office and databases.

Responsibilities

• Provide exceptional customer service to residents, families, visitors and service providers.
• Respond promptly and professionally to resident enquiries, requests and concerns.
• Welcome new residents and assist with their transition into village life.
• Assist with village tours and welcome prospective residents.
• Maintain resident databases, records, and administrative documentation.
• Prepare newsletters, notices, calendars, and other resident communications.
• Organise bookings for community spaces, activities, and village facilities.
• Support occupancy enquiries and village communications.
• Assist with resident meetings, forums, and committee groups.
• Assist with organising events, activities and community engagement opportunities.
• Coordinate external presenters, entertainers, volunteers, and community groups.
• Promote workplace safety and compliance with WHS requirements.
• Monitor community areas and report maintenance or safety concerns.
• Identify opportunities to improve resident experiences and village services

Skills

Administration

Coordination

Customer service

Relationship management

Tools

MS Office

Job description

Anglicare Sydney is seeking a Retirement Living Coordinator to support residents to live independently, stay connected and enjoy a positive retirement living experience. This full-time, on-site role is based at Minto Gardens, with a Monday to Friday 8:00am–4:00pm schedule.

You will provide exceptional customer service, coordinate administration, events and community engagement, while promoting safety and compliance.