Resident Concierge & Services Coordinator (Flexible Hours)

Anglicare; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Ongoing professional development

Exclusive retail discounts

Employee Assistance Program

Fitness Passport

Staff rewards portal

Job summary

Anglicare is seeking a dedicated professional to be a key support within our residential community in Australia. The role focuses on enriching the lives of residents through personalized services and meaningful engagement, ensuring each individual has a fulfilling lifestyle.

The ideal candidate will have proven experience in customer service or aged care, strong communication skills, and an exceptional commitment to resident wellbeing. This position offers flexibility, ongoing professional development, and numerous employee benefits.

Qualifications

• Experience in customer service, hospitality, or residential aged care.
• Strong relationship-building skills with residents and staff.
• Ability to manage service delivery and feedback effectively.

Responsibilities

• Act as the welcoming face for residents, coordinating services.
• Assist residents in accessing services enhancing well-being.
• Resolve enquiries and complaints with empathy.

Skills

Customer service experience

Exceptional communication

Organisational skills

Problem-solving skills

IT systems knowledge

Commitment to resident experience

Understanding of compliance standards

Collaborative approach

Job description

Anglicare is seeking a dedicated professional to be a key support within our residential community in Australia. The role focuses on enriching the lives of residents through personalized services and meaningful engagement, ensuring each individual has a fulfilling lifestyle.

The ideal candidate will have proven experience in customer service or aged care, strong communication skills, and an exceptional commitment to resident wellbeing. This position offers flexibility, ongoing professional development, and numerous employee benefits.