Retirement Living Coordinator

Anglicare Sydney; Campbelltown; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development

Retail discounts

Employee Assistance Program

Fitness Passport

Job summary

Anglicare Sydney is seeking a Retirement Living Coordinator to support residents to live independently and stay connected within a vibrant village environment at Minto Gardens. You will coordinate activities, events and communications while delivering high-quality customer service and admin support to ensure smooth day-to-day operations.

You will collaborate with residents, families and village teams, organise bookings, maintain databases and help with safety and compliance.

Qualifications

• 2+ years of experience in administration, coordination, customer service or resident services.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Provide exceptional customer service to residents, families and service providers.
• Maintain resident databases, records and communications.
• Organise bookings for community spaces and activities.
• Assist with resident meetings, forums and committees.
• Promote safety, compliance and continuous improvement in village operations.

Skills

Customer service

Teamwork

Organization

Tools

MS Office

Job description

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.
We are a well-respected not-for-profit that's been serving society's most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we're extending our reach and impact even further.
At Anglicare we are looking for a Retirement Living Coordinator who will play a key role in supporting residents to live independently, stay connected and enjoy a positive retirement living experience.
Join a supportive and resident-focused team where community, connection and exceptional customer service are at the heart of everything we do.

This is a full-time onsite opportunity based at Minto Gardens, working Monday to Friday from 8:00am to 4:00pm

As a Retirement Living Coordinator, you will be working for resident wellbeing through the coordination of activities, events, communications, and community initiatives while providing high-quality customer service and administrative support to ensure the smooth day-to-day operation of the village.
You will work closely with residents, families, healthcare providers and village teams to ensure residents can easily access the services and support they need while maintaining a welcoming, vibrant and well-managed village environment.
With professionalism, empathy and a customer-focused approach, you will:

Resident Services & Customer Experience

• Provide exceptional customer service to residents, families, visitors and service providers
• Respond promptly and professionally to resident enquiries, requests and concerns
• Welcome new residents and assist with their transition into village life.
• Assist with village tours and welcome prospective residents.

Administration & Operational Support

• Maintain resident databases, records, and administrative documentation.
• Prepare newsletters, notices, calendars, and other resident communications.
• Organise bookings for community spaces, activities, and village facilities.
• Support occupancy enquiries and village communications
• Assist with resident meetings, forums, and committee groups.

Resident Wellbeing & Community Engagement

• Assist with organising events, activities and community engagement opportunities
• Coordinate external presenters, entertainers, volunteers, and community groups.

Safety, Compliance & Continuous Improvement

• Promote workplace safety and compliance with WHS requirements
• Monitor community areas and report maintenance or safety concerns.
• Identify opportunities to improve resident experiences and village services

What You'll Bring

You are a highly organised and customer-focused professional who enjoys building relationships and supporting older people to live well and stay connected to their community.

What's Required

• 2 + years of experience in administration, coordination, customer service or resident services
• 2-3 + years of experience in computer literacy and confidence using technology systems using MS office suite
• Strong organisational and time-management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and relationship management skills
• Ability to work independently and collaboratively within a team

What's Preferred

• 2 + years of experience within retirement living, aged care, community services or a similar environment
• Understanding of the needs of older people and resident-centred service delivery
• Experience coordinating events, activities or community engagement initiatives
• We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereto make it happen.
• At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.
• Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.